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For Companies At a Glance
- Tasks: Support homeowners by addressing their concerns and coordinating solutions efficiently.
- Company: Join Persimmon Homes, a leading 5-star housebuilder committed to quality and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, life cover, pension, and exclusive employee discounts.
- Why this job: Be part of a supportive culture where your growth is valued and your work makes a difference.
- Qualifications: Previous customer care experience preferred; strong communication and IT skills are essential.
- Other info: Entry-level position with training provided; ideal for those passionate about customer service.
The predicted salary is between 28800 - 43200 £ per year.
Join the Persimmon Homes team as a Customer Care Coordinator behind all your hard work!
Customer Care Coordinator
Location: Birmingham
Why Persimmon Homes
We\’re one of the UK\’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, We Don\’t Just Build Homes — We Build Careers. When You Join Us As a Customer Care Coordinator, You\’ll Benefit From
- Competitive salary
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- ***Health Care
- Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What You\’ll Do as a Customer Care Coordinator
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Administrative and Support Services
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Customer Care Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housing and construction industry. Even if you don't have direct experience, understanding the basics can help you communicate effectively with customers and colleagues.
✨Tip Number 2
Brush up on your IT skills, especially in Word, Excel, and Outlook. Being comfortable with these tools will make it easier for you to manage customer information and coordinate tasks efficiently.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with customers and various departments, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will demonstrate your capability to handle customer concerns effectively.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially in fast-paced environments. Emphasise any roles where you communicated with customers or coordinated services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples from your past experiences that demonstrate your skills in communication and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with Word, Excel, and Outlook. If you have any experience with COINS or similar systems, be sure to mention it, even if it's not essential.
Showcase Your Problem-Solving Abilities: Provide examples of how you've remained calm and focused in pressurised situations. This could be through anecdotes in your cover letter or during the interview process, as it aligns with the role's requirements.
How to prepare for a job interview at Persimmon Homes
✨Research Persimmon Homes
Before your interview, take some time to learn about Persimmon Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Care Scenarios
Think of examples from your past experiences where you successfully handled customer issues or complaints. Be ready to discuss how you approached these situations, what actions you took, and the outcomes. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer, showing that you value open communication.
✨Highlight Your IT Proficiency
Since the role requires IT literacy, be prepared to discuss your experience with software like Word, Excel, and Outlook. If you have any familiarity with COINS, mention it, but also express your willingness to learn new systems quickly.
