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For Companies At a Glance
- Tasks: Manage software licensing, billing, and client support while building strong relationships with key accounts.
- Company: Join WTW, a diverse and inclusive company that values every employee's contribution.
- Benefits: Enjoy a hybrid work environment with flexibility and trust in your role.
- Why this job: Be the go-to person for high-value clients and tackle complex challenges in a supportive culture.
- Qualifications: 3-5 years in client service or billing, strong financial skills, and proficiency in Excel and Power BI.
- Other info: We embrace diversity and foster an inclusive workplace where everyone can thrive.
The predicted salary is between 28800 - 43200 £ per year.
Description
The Role
This role involves managing complex software licensing, billing, and client support, including processing sales, renewals, and quotations. You will act as the main point of contact for clients, build strong relationships with key accounts, and lead coordination for high-value clients. Ideal candidates will have 3–5 years of experience in client service, billing, or licensing, with strong financial skills, proficiency in Excel and Power BI, and the ability to manage tasks independently. Experience with legal contracts and global client support is an advantage.
The Responsibilities
- Analysis and interpretation of licensing requirements
- Finding solutions to complex and bespoke licensing requests
- Be the first point of contact for clients on queries relating to software licensing, billing, and contract renewals
- Processing new sales and trials in accordance with the clients\’ Software License Agreement, including dispatch of software licenses and processing of invoices
- Leading a small team responsible for a subset of high-value clients
- Drafting quotations for new and additional license requests
Qualifications
The Requirements
- Proven track record of handling complex queries and tasks in a pressurized environment
- Excellent attention to detail with the ability to accurately review the quality of own output
- Excellent customer service skills with experience dealing with corporate clients and individuals at all levels
- Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
- Experience in interpreting legal contracts
- Experience understanding and working with financials and invoices
- Flexible with a ‘can do’ attitude, with the determination to solve problems and seek solutions
- Strong verbal and written communication skills
- Proven administration and organizational skills with the ability to work on own initiative, juggle tasks, and prioritize work
- Strong IT skills with an aptitude for easily learning new IT systems and computer skills
- An eye for detail and excellence
- Proven to be an effective team member, contributing to their own team as well as other parts of the business
(ICT_TECH CB_2025_04R)
Equal Opportunity Employer
At WTW, we believe that difference makes us stronger. We want our workforce to reflect the diverse markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person, and in-office interactions depending on the needs of the team, role, and clients. Our flexibility is rooted in trust, and “hybrid” is not a one-size-fits-all solution.
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Senior Client Services Coordinator employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Coordinator
✨Tip Number 1
Familiarise yourself with the software licensing landscape. Understanding the nuances of licensing agreements and common client queries will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Brush up on your Excel and Power BI skills. Being able to demonstrate your proficiency in these tools can set you apart, especially when discussing how you would manage complex billing and financial tasks.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting specific instances where you've resolved complex issues or built strong connections will showcase your suitability for the role.
✨Tip Number 4
Research WTW's culture and values. Understanding their commitment to diversity and inclusivity can help you align your responses during interviews, demonstrating that you're a good fit for their team.
We think you need these skills to ace Senior Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, billing, and software licensing. Use specific examples that demonstrate your ability to manage complex queries and tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong financial skills and proficiency in Excel and Power BI. Mention your experience with legal contracts and how it relates to the role, showcasing your problem-solving attitude.
Highlight Client Relationship Skills: Provide examples of how you've built strong relationships with clients in previous roles. Discuss your approach to customer service and how you’ve maximised resources to achieve goals.
Showcase Attention to Detail: Demonstrate your attention to detail by ensuring your application is free from errors. Mention any specific instances where your meticulousness has led to successful outcomes in your past work.
How to prepare for a job interview at Willis Towers Watson
✨Showcase Your Client Relationship Skills
As a Senior Client Services Coordinator, you'll need to demonstrate your ability to build strong relationships with clients. Prepare examples of how you've successfully managed client interactions in the past, focusing on your communication skills and ability to resolve issues.
✨Highlight Your Financial Acumen
Given the role's focus on billing and licensing, be ready to discuss your experience with financial tasks. Bring up specific instances where you've handled complex financial queries or invoicing processes, showcasing your proficiency in Excel and Power BI.
✨Prepare for Legal Contract Discussions
Since experience with legal contracts is an advantage, brush up on your knowledge of contract interpretation. Be prepared to discuss any relevant experiences you have had with legal documents and how you navigated those situations.
✨Demonstrate Problem-Solving Abilities
The role requires a 'can do' attitude and the determination to find solutions. Think of examples where you've tackled complex problems independently or led a team to overcome challenges, and be ready to share these during your interview.
