At a Glance
- Tasks: Manage daily operations of the Service Centre, ensuring efficient stock management and staff supervision.
- Company: Join a dynamic company focused on optimising warehouse operations and delivering top-notch service.
- Benefits: Enjoy a competitive salary, generous bonuses, and various employee perks.
- Why this job: Be part of a fast-paced environment where your leadership can drive real change and efficiency.
- Qualifications: Experience in operations or warehouse management is essential; a degree in a related field is a plus.
- Other info: If you're ready to take on challenges and grow your career, we want to hear from you!
The predicted salary is between 36000 - 60000 £ per year.
Reporting directly to the Director of Operations, this role is the overall management and supervision of Service Centre activities to ensure the efficient receipt, storage, repair and distribution of goods while maintaining optimum levels of service and Health & Safety standards.
Main duties and responsibilities include
- Accountable for ensuring day-to-day operations activities are processed efficiently and accurately whilst maintaining agreed levels of service.
- Overseeing accurate stock management:
- Monitoring and managing stock levels to prevent overstocking or shortages in both Storage and Repair locations.
- Implementing and maintain stock control procedures to minimise stock loss or damage.
- Ensuring stock is stored appropriately according to demand to enable optimum picking efficiencies.
- Implement stock checking and reconciliation procedures, ensuring stock is stored accurately with any discrepancies being investigated and addressed efficiently.
- Effective warehouse organisation and management:
- Ensuring the layout of the warehouse enables efficient space utilisation.
- Maintaining a clean and safe working environment
- Implement and enforce safety procedures and regulations ensuring policies are adhered to at all times.
- Ensuring that warehouse equipment is properly maintained and in good working condition, communicating and scheduling maintenance and repairs where necessary.
- Responsible for staff management:
- Recruitment and training of new employees, including creation and implementation of induction plans and training schedules.
- Conduct regular performance reviews, providing appropriate feedback, documentation and ongoing training and development plans.
- Ensuring individual’s tasks and responsibilities are communicated clearly and effectively, ensuring appropriate motivation and allocation of staff within departments.
- Monitoring and reviewing resource levels, ensuring adequate resource is available to meet both operational and financial needs.
- Dealing with employee relation issues including conducting disciplinary or grievance procedures if necessary.
- Responsible for ensuring compliance in relation to relevant laws, regulations, and health and safety standards and maintaining accurate and up-to-date records.
- Ensuring compliance with all relevant laws, regulations, and health and safety standards, including the ability to conduct and document risk assessments, lead internal audits (compliance and H&S), and create and maintain clear, practical policies where required. The role also involves keeping all related records accurate, current, and audit-ready.
- Preparing and presenting weekly and monthly reports including but not limited to;
- Gathering relevant data to develop, monitor and analyse weekly and monthly KPIs providing the appropriate comments and actions.
- Overseeing reconciliation of reports and systems, ensuring all data is accurate and any discrepancies are investigated and addressed effectively.
- Responsible for strategic operational planning and processes optimisation:
- Develop and implement strategic plans for warehouse operations to ensure efficiency and cost-effectiveness.
- Continuously evaluate and improve warehouse processes to enhance productivity.
- Implement best practices to streamline workflows and reduce operational costs.
- Develop and manage the warehouse budget, ensuring cost-effectiveness and efficient resource allocation.
- Lead initiatives for continuous improvement in warehouse operations.
Qualifications & Skills
- Proven experience within an Operations management or Warehouse /Service Centre management role is essential, ideally within a fast-paced business to business organisation. Ideal background within site management /transport/production.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is desired but not essential.
- Experience working with Microsoft Office, particularly with intermediate Excel skills to be used to produce and analyse multiple reports.
- Proficient in warehouse management systems (WMS) and other relevant technology tools. Knowledge of both SAP and Salesforce CRM is desirable along with the ability to learn new systems quickly.
- Clear understanding of the impact of KPI\’s/service level.
- Excellent leadership and change management.
- Excellent communication skills at all levels to ensure effective relationship building with other teams and challenge where appropriate.
- Strategic mindset with the ability to align warehouse operations with overall business objectives. Experience in contributing to long-term planning and decision-making.
- Ability to motivate and develop the teams.
- Strong analytical and problem-solving skills to address operational challenges promptly. Ability to review large sets of data and provide workable, logical solutions.
- Familiar with cost analysis and cost saving practices.
- Exceptional organisational, time management and project tracking abilities. The ability to work effectively under pressure, multitask, whilst meeting set deadlines and always maintaining accuracy.
- Commitment, a strong work ethic and a ‘can do’ attitude is essential. Ability to use initiative to create and/or seek out solutions
Basic salary is supported by a generous bonus scheme and many benefits offered by the business.
If you think you have what it takes to join our fast paced and exciting industry then we welcome your application!
Please forward your CV and covering letter to hr@blueprintgaming.com.
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The personal data in your application will be used for the sole purpose of filling the job role. We do not keep the CV on our system therefore in the event of unsuccessful application, the information provided by you will be permanently deleted.
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Service Support Centre Manager employer: Blueprint Gaming Ltd
Contact Detail:
Blueprint Gaming Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Centre Manager
✨Tip Number 1
Familiarise yourself with warehouse management systems (WMS) and tools like SAP and Salesforce CRM. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your experience with stock management and how you've implemented procedures to minimise loss or damage. Real-life examples will showcase your problem-solving skills and strategic mindset.
✨Tip Number 3
Highlight your leadership experience, especially in training and developing teams. Be ready to share specific instances where you've motivated staff or improved team performance, as this is crucial for the role.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in previous roles. Mention any KPIs you've monitored and how you've used them to enhance operational efficiency.
We think you need these skills to ace Service Support Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management or warehouse/service centre management. Use specific examples that demonstrate your ability to manage stock levels, oversee staff, and ensure compliance with health and safety standards.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience with strategic operational planning and process optimisation.
Highlight Key Skills: Emphasise your leadership abilities, communication skills, and analytical problem-solving capabilities. Provide examples of how you've successfully motivated teams and improved operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blueprint Gaming Ltd
✨Showcase Your Leadership Skills
As a Service Support Centre Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles. This will show the interviewer that you can handle the responsibilities of the position.
✨Understand Warehouse Operations
Familiarise yourself with key warehouse management concepts and best practices. Be ready to discuss your experience with stock management, safety procedures, and operational efficiency. Showing a solid understanding of these areas will highlight your suitability for the role.
✨Prepare for KPI Discussions
Since KPIs are crucial in this role, be prepared to talk about how you've used KPIs to drive performance in past positions. Bring specific examples of how you've monitored, analysed, and improved KPIs to enhance service levels and operational efficiency.
✨Demonstrate Problem-Solving Skills
The ability to address operational challenges is vital. Think of instances where you've identified problems and implemented effective solutions. Discussing these experiences will showcase your analytical skills and your proactive approach to improving processes.