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- Tasks: Welcome guests, manage check-ins, and promote exciting activities at Crieff Hydro.
- Company: Crieff Hydro is a family-run hotel and resort in stunning Perthshire, Scotland.
- Benefits: Enjoy live-in accommodation, free meals, career progression, and exclusive discounts.
- Why this job: Join a supportive team in a fun environment with opportunities for personal growth.
- Qualifications: Previous customer service experience and good systems knowledge are essential.
- Other info: Flexible shifts from 8am to 10pm; must have the right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
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Be part of the family…
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
Crieff Hydro Hotel
Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!
Be part of the family…
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
Crieff Hydro Hotel
Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!
About The Role
A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you\’ll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What We Need From You
You\’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You\’ll have good systems savvy, and if you\’ve worked with Maestro or similar booking system, even better.
You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm.
What You’ll Get From Us
- Live-in Accommodation – On-site housing may be available, with bills included, making your move stress-free. Most of our accommodation is single occupancy with an ensuite bathroom, but this isn’t a guarantee.The rate of our accommodation is outlined by HMRC, further details can be discussed at interview.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With multiple hotels, departments, and roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Exclusive Discounts – Enjoy discounted leisure membership, 30% off retail, 30% of food and drinks, plus great savings on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
- Refer a friend initiative – earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest mention incentive – earn an extra £5 for each guest review which positively mentions you.
- Wellbeing Support – Access 24/7 confidential support via the Health Assured employee assistance programme, covering mental health, financial advice, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.
Facebook: Crieff Hydro Family Careers | Crieff
Instagram: instagram.com
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitality
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Receptionist Full Time employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Full Time
✨Tip Number 1
Familiarise yourself with Crieff Hydro's unique offerings and activities. Knowing the ins and outs of what the resort provides will help you engage with guests and upsell effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to resolve issues in a caring and helpful manner, which is crucial for a receptionist role.
✨Tip Number 3
Research the booking systems commonly used in hospitality, such as Maestro. Being knowledgeable about these systems can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Connect with current or former employees on social media to gain insights into the company culture and work environment. This can help you tailor your approach and show that you’re genuinely interested in being part of the Crieff Hydro family.
We think you need these skills to ace Receptionist Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any specific skills that relate to the role, such as familiarity with booking systems like Maestro. Use keywords from the job description to catch their attention.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and positivity, as these traits are essential for the role. Mention why you want to work at Crieff Hydro and how you can contribute to their family-oriented environment.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully dealt with customer issues in the past. This will demonstrate your ability to handle challenges in a caring and helpful manner, which is crucial for a receptionist.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Personality
As a receptionist, your personality is key! Make sure to convey warmth and positivity during the interview. Share examples of how you've created a welcoming atmosphere in previous roles.
✨Demonstrate Customer Service Skills
Highlight your previous customer service experience. Be prepared to discuss specific situations where you resolved issues or went above and beyond for a guest. This will show that you can handle challenges with care.
✨Familiarise Yourself with the Resort
Research Crieff Hydro Hotel and its offerings before the interview. Knowing about their activities, dining options, and unique features will help you answer questions confidently and show your enthusiasm for the role.
✨Prepare for Shift Patterns
Understand the varied shift patterns mentioned in the job description. Be ready to discuss your availability and flexibility, as this is crucial for a role that requires working early mornings and late evenings.
