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- Tasks: Be the first point of contact for reported crimes and provide support to victims.
- Company: Join Devon & Cornwall Police, dedicated to serving and protecting the community.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and wellbeing services.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Strong customer focus, excellent communication skills, and basic IT knowledge required.
- Other info: Initial training requires flexibility and travel to Exeter; overtime available for training hours.
The predicted salary is between 26106 - 28653 £ per year.
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Salary £26,106 rising by yearly increments to a maximum of £28,653 per annum + Excellent Benefits including Government Pension
Location: Newton Abbot
Type of employment: Permanent
Closing Date: 03/10/2025, 12:00
About the role:
Starting salary for 15 hours per week is £10,583 rising by yearly increments to a maximum of £11,616 per annum. (Full time equivalent is £26,106 to £28,653 per annum).
No annual leave will be approved due to the essential training required for the role – dates when no leave will be approved to be advised when appointment is confirmed.
Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
- receiving and recording information appropriately and accurately,
- dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
What we are looking for from applicants
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Initial training
There will the requirement for successful candidates to:
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
- You will be required to travel to other Stations, regardless of your base station, for further training.
- You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
What benefits you get if you join us
- A completive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
Want to know more about this role?
Please click on the \’Apply\’ button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:
PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
Seniority level
- Entry level
Employment type
- Part-time
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Police Enquiry Officer employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges faced by residents in Newton Abbot will help you connect better with the public and demonstrate your commitment to supporting them.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Police Enquiry Officer, you'll often deal with distressed individuals. Being able to handle these situations calmly and effectively will set you apart from other candidates.
✨Tip Number 3
Get comfortable with IT systems. Since the role requires using multiple bespoke IT systems, having a good grasp of technology will not only help you during training but also show your adaptability to the hiring team.
✨Tip Number 4
Network with current or former Police Enquiry Officers. They can provide valuable insights into the role and the application process, which can give you an edge when it comes to interviews.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Police Enquiry Officer. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences where you've dealt with conflict or challenging situations. Use specific examples to demonstrate your communication skills and ability to support others.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Outlook and Word, as well as any experience with IT systems. If you have a full driving licence, include this information as it is a requirement for the role.
Follow Application Instructions: When you're ready to apply, ensure you follow the instructions provided in the job listing. Click the link to be redirected to the Devon & Cornwall Police website and complete your application accurately and thoroughly.
How to prepare for a job interview at Devon and Cornwall Police
✨Show Your Customer Focus
As a Police Enquiry Officer, you'll be the first point of contact for the public. Highlight your customer service experience and how you've effectively dealt with enquiries or complaints in the past.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Prepare examples of how you've handled difficult conversations or conflicts, showcasing your ability to remain calm and supportive under pressure.
✨Familiarise Yourself with Relevant Legislation
Understanding policing responsibilities and legislation is crucial. Brush up on relevant laws and procedures that may come up during the interview, showing your commitment to the role.
✨Emphasise Teamwork Experience
This position requires effective team working skills. Be ready to discuss your experiences in team settings, particularly how you contributed to achieving common goals or supporting colleagues.
