Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by delivering exceptional service and solving their queries.
- Company: Join Sage, a leading tech company empowering small businesses globally.
- Benefits: Enjoy hybrid work, personal development days, and paid volunteering opportunities.
- Why this job: Build a rewarding career while making a real impact on customers' businesses.
- Qualifications: Five 9-4 GCSE passes, including Maths and English; passion for learning is key.
- Other info: Starting salary of £14,000 with progression through the apprenticeship scheme.
The predicted salary is between 8000 - 10000 £ per year.
Job Title
Customer Support Apprentice
Job Description
Looking for an apprenticeship that will provide you with an experience like no other?
Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you!
This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you\’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.
As well as on-the-job learning, you\’ll benefit from five personal development days which you can use to boost your skills and industry knowledge. We also encourage all our colleagues to make an impact in their local communities, by giving them five fully paid days per year to volunteer, fundraise or do other charitable work through Sage Foundation.
Key Responsibilities
What will the programme look like?
At the start of your apprenticeship with Sage you\’ll have an induction period where we\’ll support you transitioning into your apprenticeship and working environment. You\’ll meet apprentices across the business, and get involved in some exciting team building activities. You\’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You\’ll also spend time with your qualification assessor, so you know what is expected of you in your role.
During the first 6 months of the learning process post training, you will be assigned a mentor. We\’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You\’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We\’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we\’re here.
Summary of your Day to Day
• Speaking to our customers to deliver a structured solution with confidence.
• Demonstrate and deliver exceptional problem solving and trouble shooting skills
• Ability to ask the right questions to gain an understanding of the customer\’s business
• Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
• Think on your feet and quickly research to find an answer for the customer query.
What will make me successful
• High-energy individual with a can-do approach
• Outstanding interpersonal skills with the ability to work with people at all levels
• Organised, proactive and can work to deadlines
• Able to manage and prioritise a number of tasks at once
• Good technical skills
• A desire to learn about Sage products
You will need five 9-4 GCSE passes (including Maths and English) to thrive in this role, and to qualify for the apprenticeship you will be enrolled on to.
To thrive in this role, you will be looking for a future career in this area. But we\’re committed to nurturing the talent at our fingertips, so, if you have the 5 GCSE\’s but don\’t meet all of the entry requirements, don\’t let that hold you back from applying. You can belong at Sage, just as you are.
This Apprenticeship programme has a starting salary of £14,000 per annum, rising in line with progression through the apprenticeship scheme.
Does the above sound of interest to you? If so, all there is left to do is apply!
What can I expect from the process?
Apply online with CV
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you\’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process
• If you match the profile, you\’ll be sent a video interview to record.
• If your video interview is successful, you\’ll be invited to a Virtual Assessment Centre
• Successful candidates will join our Apprentice Programme on 6th October 2025.
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com .
Function
Customer Operations
Country
United Kingdom
Office Location
Newcastle
Work Place type
Hybrid
Advert
Working at Sage means you\’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It\’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
#J-18808-Ljbffr
Customer Support Apprentice employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Apprentice
✨Tip Number 1
Familiarise yourself with Sage's products and services before your interview. Understanding the specific features and benefits of what you’ll be supporting will show your enthusiasm and readiness to help customers effectively.
✨Tip Number 2
Practice your problem-solving skills by simulating customer scenarios. Think about common issues customers might face and how you would address them, as this will prepare you for the types of questions you may encounter during the assessment process.
✨Tip Number 3
Showcase your interpersonal skills by engaging in conversations with friends or family about their experiences with customer service. This will help you articulate your understanding of good customer support and demonstrate your ability to connect with others.
✨Tip Number 4
Be ready to discuss your passion for helping customers during your video interview. Share personal anecdotes that highlight your commitment to exceptional service, as this will resonate well with the values Sage is looking for in a candidate.
We think you need these skills to ace Customer Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Apprentice role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your eagerness to learn about Sage products. Mention specific qualities that make you a good fit for the role, such as your interpersonal skills and proactive attitude.
Prepare for the Gamified Assessment: Familiarise yourself with the types of questions and scenarios you might encounter in the gamified assessment. Practice problem-solving and situational judgement exercises to enhance your performance.
Practice for the Video Interview: Record yourself answering common interview questions related to customer support. Focus on demonstrating your communication skills and enthusiasm for helping customers, as these are key traits for the role.
How to prepare for a job interview at Sage
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers during the interview. Share any previous experiences where you provided excellent service or resolved customer issues, as this will demonstrate your commitment to the role.
✨Research Sage Products
Before the interview, take some time to learn about Sage's products and services. Understanding their offerings will not only help you answer questions more effectively but also show that you're proactive and genuinely interested in the company.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would handle specific customer scenarios. Think of examples where you successfully solved problems or troubleshot issues, as this is a key aspect of the role and will highlight your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the apprenticeship programme, team dynamics, or opportunities for growth. This shows your eagerness to learn and engage with the company culture.
