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- Tasks: Deliver top-notch service to guests via phone, email, and in-person.
- Company: Join Motel One, a leader in budget design hotels across Europe.
- Benefits: Enjoy a supportive team environment and opportunities for career growth.
- Why this job: Be part of a friendly team that values your personality and hosting skills.
- Qualifications: No experience? No problem! Just bring your passion for hospitality.
- Other info: Flexible roles available for both seasoned pros and those new to the industry.
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
Company Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Mews or Opera, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Knowledge of Mews or Opera and Front Office PMS is an advantage
- Should work 3 Reservations shifts and one Reception shift ( Total 32 hours a week)
- Must have the right to work in the UK ( please note the Company does not provide sponsorship Visas)
- Must be flexible when it comes to Reception Shift whether Early/Late weekdays or weekends
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
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Industries
Hospitality
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Front Office & Reservations Agent employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office & Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the budget design concept. Understanding Motel One's unique approach will help you connect with their values and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Front Office & Reservations Agent, you'll be the first point of contact for guests, so being friendly and articulate is key to making a great impression.
✨Tip Number 3
Showcase your teamwork abilities. Since the role emphasises collaboration, think of examples from your past experiences where you successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Research common challenges in front office operations and think about how you would handle them. Being prepared to discuss these scenarios can set you apart and show your proactive approach to problem-solving.
We think you need these skills to ace Front Office & Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office & Reservations Agent position. Tailor your application to highlight relevant experiences and skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention specific experiences that demonstrate your hosting skills and customer service excellence, as these are key for this role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in the hotel or customer service industry. If you are changing careers, focus on transferable skills such as communication, teamwork, and problem-solving.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Motel One Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Company
Research Motel One and its unique approach to budget design hotels. Understanding their values and what sets them apart will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Highlight Your Communication Skills
As a Front Office & Reservations Agent, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles, showcasing your ability to handle inquiries and resolve issues amicably.
✨Demonstrate Team Spirit
Motel One values teamwork, so be ready to discuss how you've collaborated with others in past positions. Share specific instances where you supported your colleagues or contributed to a team goal, emphasising your willingness to work together for success.
