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- Tasks: Engage visitors and enhance their experience at the Museum of the Jewellery Quarter.
- Company: Join a vibrant museum dedicated to showcasing the rich history of jewellery making.
- Benefits: Enjoy flexible hours, a supportive team, and the chance to work in a creative environment.
- Why this job: Perfect for those who love interacting with people and want to make a positive impact.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Roles available until March 2026; apply by 22nd July 2025.
The predicted salary is between 10500 - 14500 £ per year.
Fixed Term roles until 31st March 2026
Location: Museum of the Jewellery Quarter (MJQ)
1 role working 22.2 hours per week 9am-5pm, Thursday – Saturday
Salary: £14,585.44 per annum
2 roles working 16:5 hours per week 10:15-4:15pm, (inc: 30 min unpaid break) Thursday – Saturday
Salary: £10,840.52 per annum
Are you passionate about visitor experience?
You’ll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience!
We are looking for the right people who will enjoy enriching the visitor experience by:
Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities
Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
Deliver a consistently high level of customer service.
Assist visitors with queries in a prompt, professional, courteous and friendly manner.
Lead tours to deliver interesting facts and engage audiences.
You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
Have an understanding of safeguarding
Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.
If you believe these roles are for you, please visit our website where you will be able to read through the job description and to apply using the application form (please do not send your CV to us as we do not accept these)
We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.
Any offer of employment will be subject to pre-employment checks being carried out.
Close date for applications is 22nd July 2025.
National Museum Directors\’ Council, Tate Britain, Millbank, London SW1P 4RG.
#J-18808-Ljbffr
Visitor Experience Assistants employer: www.nationalmuseums.org.uk - Jobboard
Contact Detail:
www.nationalmuseums.org.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistants
✨Tip Number 1
Familiarise yourself with the Museum of the Jewellery Quarter and its exhibits. Understanding the museum's history and key attractions will help you engage visitors more effectively and demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your verbal communication skills by engaging in conversations with friends or family about topics related to museums and visitor experiences. This will help you articulate your thoughts clearly and confidently when interacting with visitors.
✨Tip Number 3
Consider volunteering or gaining experience in customer service roles, especially in environments that require interaction with the public. This will not only enhance your skills but also show your commitment to providing excellent visitor experiences.
✨Tip Number 4
Prepare to discuss how you handle pressure and challenging situations. Think of examples from past experiences where you successfully managed difficult customer interactions or enhanced visitor satisfaction, as this will be crucial for the role.
We think you need these skills to ace Visitor Experience Assistants
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong Application Form: Since CVs are not accepted, focus on filling out the application form thoroughly. Use clear and concise language to demonstrate your passion for visitor experience and customer service.
Showcase Relevant Experience: In your application, provide specific examples of past experiences where you have delivered excellent customer service or engaged with visitors. This could include previous roles in hospitality, tourism, or any relevant volunteer work.
Highlight Communication Skills: Emphasise your verbal communication skills in your application. Mention any experience leading tours or engaging audiences, as this is crucial for the role. Be sure to convey your enthusiasm for interacting with visitors.
How to prepare for a job interview at www.nationalmuseums.org.uk - Jobboard
✨Show Your Passion for Visitor Experience
Make sure to express your enthusiasm for enhancing visitor experiences during the interview. Share any relevant experiences where you successfully engaged with visitors or improved their experience.
✨Demonstrate Excellent Communication Skills
Since the role requires great verbal communication, practice articulating your thoughts clearly. You might want to prepare a few anecdotes that showcase your ability to communicate effectively with diverse audiences.
✨Prepare for Customer Service Scenarios
Think of potential customer service challenges you might face in the role and how you would handle them. Be ready to discuss these scenarios and demonstrate your calmness under pressure.
✨Research the Museum and Its Exhibits
Familiarise yourself with the Museum of the Jewellery Quarter and its key exhibits. This knowledge will not only help you answer questions but also show your genuine interest in the position and the museum's mission.
