Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

Cambridge Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
  • Company: Join Santander UK, a leading bank focused on customer service and community support.
  • Benefits: Enjoy flexible hours, 25 days holiday, and a £500 annual cash allowance for benefits.
  • Why this job: Thrive in a dynamic environment where every day brings new challenges and opportunities to help others.
  • Qualifications: No specific experience needed, just a passion for outstanding customer service and teamwork.
  • Other info: This is a full-time role based in Cambridge, with a focus on inclusivity and diversity.

The predicted salary is between 28800 - 43200 £ per year.

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge role at Santander UK

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

20 hours ago Be among the first 25 applicants

Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge role at Santander UK

Join our community:

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Country: United Kingdom

Join our community:

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make:

  • Acting as the first point of contact for customers in branch or over the phone
  • Assisting with day-to-day transactions, queries and servicing
  • Answering customer calls into our contact centre
  • Building relationships and finding solutions
  • Developing your knowledge of services and products to help our customers
  • Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

  • Proven ability to deliver outstanding customer service either from a face to face or a telephony background
  • The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Openness to a broad range of activities even if outside of standard expectations
  • Ability to grow, adapt and change accommodating business needs and priorities
  • You will require the right to work in the UK

What else you need to know:

  • This is a full-time permanent branch-based role, Monday to Saturday across the hours of 8:00am – 6:00pm
  • The role is based in our Cambridge branch

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • £500 annual cash allowance to spend on our great range of benefits.
  • 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
  • Eligible for a discretionary performance-related annual bonus.
  • Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
  • Free access to a range of digital health services, including GP.
  • Free access to wellbeing apps and up to three weekly online classes.
  • We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
  • Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
  • Support your favourite causes through charitable giving and our community partnerships.
  • Share in Santander’s success by saving or investing in our share plans.
  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
  • As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Benefits

Learn more about our benefits and family friendly policies

Right to work in the UK.

  • Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales, Public Relations, and Customer Service

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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge employer: Santander UK

Santander UK is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee development, competitive benefits including a generous pension scheme, and a commitment to diversity, working as a Customer Experience Advisor in Cambridge provides not only a fulfilling career but also the opportunity to make a real difference in customers' lives.
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Contact Detail:

Santander UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

✨Tip Number 1

Familiarise yourself with Santander's values and customer service philosophy. Understanding their commitment to being Simple, Personal, and Fair will help you align your responses during interviews and demonstrate that you're a good fit for their culture.

✨Tip Number 2

Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will showcase your problem-solving skills and ability to connect with customers, which are crucial for the role.

✨Tip Number 3

Research common banking products and services offered by Santander. Being knowledgeable about what they provide will allow you to engage in meaningful conversations during the interview and show your enthusiasm for the role.

✨Tip Number 4

Network with current or former employees of Santander if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.

We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

Outstanding Customer Service
Effective Communication Skills
Problem-Solving Skills
Flexibility and Adaptability
Teamwork and Collaboration
Attention to Detail
Ability to Handle Transactions
Knowledge of Banking Products and Services
Conflict Resolution
Empathy and Active Listening
Time Management
Proficiency in Technology and Digital Tools
Ability to Identify Customer Needs
Positive Attitude

Some tips for your application 🫡

Understand the Role: Read the job description carefully to grasp what Santander UK is looking for in a Customer Experience Advisor. Pay attention to the key responsibilities and required skills, as these will guide your application.

Tailor Your CV: Customise your CV to highlight relevant experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively with customers.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's values of being Simple, Personal, and Fair, and express your enthusiasm for joining their team.

Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.

How to prepare for a job interview at Santander UK

✨Showcase Your Customer Service Skills

As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.

✨Demonstrate Effective Communication

Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would approach understanding a customer's needs and how you would communicate solutions effectively.

✨Emphasise Flexibility and Adaptability

The job requires a flexible approach to various tasks. Be prepared to discuss situations where you had to adapt quickly to changing circumstances or take on new responsibilities outside your usual role.

✨Research Santander's Values

Familiarise yourself with Santander's values of Simple, Personal, and Fair. Think about how these values align with your own and be ready to share how you can embody them in your role as a Customer Experience Advisor.

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge
Santander UK
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  • Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge

    Cambridge
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-14

  • S

    Santander UK

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