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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a leading bank focused on customer service and community support.
- Benefits: Enjoy flexible hours, 25 days holiday, and a £500 annual cash allowance for benefits.
- Why this job: Thrive in a dynamic environment where every day brings new challenges and opportunities to help others.
- Qualifications: No specific experience needed, just a passion for outstanding customer service and teamwork.
- Other info: This is a full-time role based in Cambridge, with a focus on inclusivity and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge role at Santander UK
Overview
Part-time Customer Experience Advisor in Cambridge. 21 hours per week on a 12-month fixed-term contract. Base salary £24,000 pro-rata plus a £500 flexible benefit. Pro-rata salary and benefits apply.
What you’ll do
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring
- Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK
Nice to have
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach
- Openness to a broad range of activities even if outside standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know
- This is a part-time role, working 21 hours across Monday to Saturday, between 8:00am – 6:00pm
- This role is a 12-month fixed-term contract
- The role is based in our Cambridge branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through living our values of Simple, Personal, and Fair.
How We’ll Reward You
As well as a salary, we offer a wide range of benefits that you can tailor to your needs. For part-time/contract roles, salary and benefits are prorated to reflect working hours and contract duration.
- Starting salary of £24,000 per annum pro-rata plus a £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays, increasing with service
- Voluntary healthcare benefits including medical and dental insurance
- Free access to digital health services and wellbeing resources
- Company pension contributions
- Life, income protection and other insurance options
- Employee discounts and access to Santander benefits
Right to work
Every individual must have the right to work in the UK. If you require a visa or work permit this will not influence progression, but Santander will not proceed if the right to work is not met.
What to do next
If this sounds like a role you’re interested in, please apply. For accessibility needs, contact resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their commitment to being Simple, Personal, and Fair will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will showcase your problem-solving skills and ability to connect with customers, which are crucial for the role.
✨Tip Number 3
Research common banking products and services offered by Santander. Being knowledgeable about what they provide will allow you to engage in meaningful conversations during the interview and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Santander if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what Santander UK is looking for in a Customer Experience Advisor. Pay attention to the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's values of being Simple, Personal, and Fair, and express your enthusiasm for joining their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would approach understanding a customer's needs and how you would communicate solutions effectively.
✨Emphasise Flexibility and Adaptability
The job requires a flexible approach to various tasks. Be prepared to discuss situations where you had to adapt quickly to changing circumstances or take on new responsibilities outside your usual role.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Think about how these values align with your own and be ready to share how you can embody them in your role as a Customer Experience Advisor.
