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- Tasks: Deliver exceptional customer service and manage sales targets in a dynamic environment.
- Company: Join a successful business in Rainham focused on growth and inclusivity.
- Benefits: Enjoy a competitive salary and a supportive workplace culture.
- Why this job: Be part of a team that values your skills and offers opportunities for personal growth.
- Qualifications: Experience in B2B sales and strong communication skills are essential.
- Other info: We celebrate diversity and support all individuals in their career journey.
The predicted salary is between 21600 - 37800 £ per year.
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Customer Service Executive
Rainham, Essex
£27, per annum
Monday to Thursday 8.30am – 5.00pm, Friday 9.00am – 5.00pm
We are working with a highly successful business in Rainham who are looking for a passionate Customer Service Executive who thrives on delivering exceptional service and is eager to contribute to our continued growth.
Duties:
- Achieve and exceed individual territory sales targets in line with company budget.
- Manage and ensure profitable growth within your given account portfolio.
- Contact all customers by telephone as directed, ensuring no cause for complaint or conflict.
- Respond to all inbound calls and emails in accordance with company policy.
- Process all sales orders efficiently and within stated time limits.
- Address customer enquiries promptly and courteously.
- Advise customers on out-of-stock items and provide suitable alternatives.
- Complete management information reports as required by the customer.
- Monitor margin issues and report them to the relevant external salesperson and Business Development Manager.
- Communicate with all appropriate departments to meet set objectives for individual accounts.
- Monitor stock levels and movements on bespoke product lines, taking responsibility for clearance if needed.
- Assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
- Alert the head of Merchant Sales to relevant market intelligence and significant changes in buying patterns accurately and timely.
Desired Skills & Experience:
- Experienced in B2B sales.
- Ability to work well under pressure.
- Strong communication skills to engage at all levels, both internally and externally.
- Proficient in Microsoft Excel, Word, and Office packages.
- Results-driven and self-motivated team player with a keen desire to succeed.
- Attention to detail and a customer-focused mindset.
- Numerate and commercially astute.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Customer Service Executive employer: Office Angels, UK
Contact Detail:
Office Angels, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints or difficult situations in the past. This will demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Tip Number 3
Brush up on your B2B sales knowledge and be ready to discuss how you can contribute to achieving sales targets. Showing that you understand the sales process will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, both verbal and written. Being able to articulate your thoughts clearly and professionally is crucial in a customer service role, especially when dealing with clients over the phone or via email.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and B2B sales. Use keywords from the job description to demonstrate that you meet the desired skills and experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed sales targets. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively engaged with customers and resolved conflicts in previous roles.
Showcase Attention to Detail: Demonstrate your attention to detail by ensuring your application is free from errors. Mention any experiences where your meticulousness led to positive outcomes in customer service or sales.
How to prepare for a job interview at Office Angels, UK
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Your Communication Skills
As a Customer Service Executive, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've successfully handled customer interactions.
✨Prepare for Role-Specific Questions
Expect questions related to B2B sales and customer service scenarios. Prepare answers that highlight your problem-solving abilities and how you manage customer complaints. Think of specific instances where you exceeded targets or improved customer satisfaction.
✨Showcase Your Team Spirit
The role requires collaboration with various departments. Be ready to discuss how you work well in a team setting. Share examples of how you've contributed to team goals and supported colleagues in achieving success.
