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- Tasks: Manage properties, support tenants, and ensure a safe community environment.
- Company: BCHA is a vibrant not-for-profit organisation dedicated to helping people find and sustain homes.
- Benefits: Enjoy a supportive workplace, training opportunities, and a strong team culture.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic setting.
- Qualifications: Experience in housing management or frontline support is essential; strong communication skills are a must.
- Other info: Agile working across Somerset, Dorset, and Wiltshire; rolling interviews available.
The predicted salary is between 28800 - 43200 £ per year.
Housing Officer (Permanent, Full-Time, Monday to Friday 9am – 5pm)
Join to apply for the Housing Officer (Permanent, Full-Time, Monday to Friday 9am – 5pm) role at BCHA
Housing Officer (Permanent, Full-Time, Monday to Friday 9am – 5pm)
22 hours ago Be among the first 25 applicants
Join to apply for the Housing Officer (Permanent, Full-Time, Monday to Friday 9am – 5pm) role at BCHA
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BCHA is a forward thinking, dynamic and vibrant place to work. We employ great people who are committed to our values and want to achieve the best outcomes for those most in need of our services to ‘find a way forward’.
We look for enthusiastic, passionate, caring people who thrive on delivering effective services and going the extra mile. In exchange for your commitment, we will make sure you get the rewards, training and benefits you deserve. Our aim is to create a professional environment in which you can thrive: we want you to be able to be your best self in the workplace.
Position:
Are you passionate about supporting people to sustain their tenancies and thrive in their communities? At BCHA, we’re looking for a dedicated Housing Officer to join our team and take ownership of a patch of properties, providing a high-quality, person-centred housing management service.
What you’ll be doing:
- Proactively manage a patch of BCHA properties, supporting customers to sustain their tenancies in line with legislation, regulations, and our policies.
- Be a visible and approachable presence in your patch — building relationships, identifying support needs, and helping customers achieve positive outcomes.
- Maximise rental income by managing arrears effectively, encouraging a rent-first culture from day one.
- Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services.
- Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions.
- Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies like the police and local ASB teams.
- Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met.
- Carry out regular estate inspections, prioritising health and safety, and working collaboratively to maintain safe, well-managed environments.
- Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans.
We’re a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. We offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so please apply ASAP.
Discover how BCHA’s innovative Housing Transformation Programme is making services more accessible and responsive to the needs of our customers.
Bringing Housing Closer to People | BCHA
Requirements:
Experience in housing management, tenancy sustainment, or a similar frontline support role
Strong understanding of relevant housing legislation and regulatory standards
Confidence in managing rent arrears, tenancy issues, and ASB cases
Excellent communication and interpersonal skills, with a strengths-based approach
Organised, proactive, and able to work independently in the community
Other information:
Based in Yeovil – agile working across Somerset, Dorset and Wiltshire
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Accommodation and Food Services
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Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm) employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm)
✨Tip Number 1
Familiarise yourself with BCHA's values and mission. Understanding their commitment to supporting individuals in sustaining tenancies will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Network with current or former employees of BCHA if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage tenancy issues and support customers effectively. Highlighting these scenarios will show your practical understanding of the role.
✨Tip Number 4
Stay updated on current housing legislation and best practices in tenancy sustainment. Being knowledgeable about relevant laws will not only boost your confidence but also impress the interviewers with your commitment to the field.
We think you need these skills to ace Housing Officer (Permanent, Full-Time, Monday to Friday 9am - 5pm)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing management and tenancy sustainment.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved housing management, dealing with rent arrears, or supporting individuals in a community setting. Use specific examples to demonstrate your skills and achievements.
Showcase Your Soft Skills: BCHA values communication and interpersonal skills. Make sure to illustrate your strengths in these areas by providing examples of how you've built relationships and supported customers in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your commitment to the values of BCHA. Mention why you want to work for them specifically and how you can contribute to their mission.
How to prepare for a job interview at BCHA
✨Know Your Legislation
Familiarise yourself with relevant housing legislation and regulatory standards. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Your People Skills
As a Housing Officer, you'll be working closely with customers. Prepare examples of how you've built relationships and supported individuals in previous roles to showcase your interpersonal skills.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've effectively managed tenancy issues or dealt with anti-social behaviour. Highlight your proactive approach and any successful outcomes.
✨Understand BCHA's Values
Research BCHA's mission and values before the interview. Be prepared to explain how your personal values align with theirs and how you can contribute to their goal of helping people thrive in their communities.
