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For Companies At a Glance
- Tasks: Help customers with mobile billing queries and solve their problems over the phone.
- Company: Join EE, a leading telecommunications company known for innovation and customer service.
- Benefits: Enjoy a starting salary of £25,087, flexible working options, and generous leave policies.
- Why this job: Perfect for tech enthusiasts; gain skills in a supportive team culture while making a difference.
- Qualifications: No specific experience needed; just bring your helpful attitude and relationship-building skills.
- Other info: Opportunities for career development and community volunteering days available.
The predicted salary is between 25087 - 25684 £ per year.
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Customer Service Advisor
Posting Date: 11 Aug 2025
Unit: Consumer
Location:
Gosforth Call Centre, Newcastle, United Kingdom
Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Broadband Technical Team in Newcastle (Gosforth). You’ll be speaking with customers over the phone about broadband technical queries. Whether it’s a simple router question or a more complex issue requiring ownership, you’ll support the customer throughout.
You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.
We offer flexible working arrangements to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
- Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
- Online GP access via telephone or video 24/7 for you and your immediate family.
- Market-leading paid carer’s leave—up to 2 weeks for employees caring for family or friends.
- Family Leave—up to 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
- Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
- Support for career development and progression.
- Season Ticket Travel Loan to assist with commuting costs.
- Volunteering days to give back to your community.
- Optional private healthcare and dental insurance for you and your family.
We have a supportive team culture, meaningful development opportunities, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to mobile billing and tech support. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. Even if these are not directly related to customer service, demonstrating your ability to think critically and remain calm under pressure is key.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what they offer will not only impress your interviewers but also allow you to tailor your responses to show how you can contribute to their customer service goals.
✨Tip Number 4
Practice your communication skills, as this role heavily relies on effective verbal interaction. Consider role-playing with a friend or family member to simulate customer interactions, which will help you articulate your thoughts clearly during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight key skills such as problem-solving, communication, and relationship-building in your application.
Tailor Your CV: Make sure your CV reflects relevant experiences and skills that align with the job requirements. Use specific examples that demonstrate your ability to handle customer queries and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at BT Group
✨Show Your Problem-Solving Skills
As a Customer Service Advisor, you'll be solving various customer queries. Prepare examples from your past experiences where you've successfully resolved issues, whether in a work setting or personal life.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences, and be ready to explain complex ideas simply, as you would to a customer.
✨Highlight Your Relationship-Building Abilities
Building rapport with customers is essential. Think of times when you've successfully connected with others, and be prepared to discuss how you approach relationship-building in a professional context.
✨Research the Company Culture
Understanding EE's values and culture can give you an edge. Familiarise yourself with their commitment to flexibility and support, and think about how your own values align with theirs.
