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- Tasks: Manage event bookings and provide exceptional guest service in a dynamic team.
- Company: Valor Hospitality operates 37 hotels across the UK, offering diverse hospitality experiences.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career growth opportunities.
- Why this job: Join a supportive culture focused on memorable guest experiences and personal development.
- Qualifications: Passion for customer service, proactive mindset, and attention to detail are essential.
- Other info: Flexible part-time role with potential for career training through recognised apprenticeships.
The predicted salary is between 20316 - 28376 £ per year.
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£25,396.80 Per Annum / £12.21 Per Hour, 40 Hours per week
We are looking for a Meetings and Events Sales Agent to join our team, where you\’ll play a crucial role in managing event bookings, maximising revenue, and providing outstanding guest service.
You will often be the first point of contact with our guests – taking them from first enquiry through to contracting. You will need to be comfortable engaging with guests on the phone, via email and face to face in the hotel.
We offer Meeting and Events in all shapes and sizes – from 2 to 100 guests, business meetings through to weddings and private events.
This is role is predominatley office based in the hotel, working Monday to Friday, mainly dealing with direct enquires although in time there will be the option to expand into direct sales calls as the business needs.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand development.
What\’ll make you a great fit for us?
Your passionate about delivering exceptional service and understand how your role contributes to memorable guest experiences. You will take pride in your work, ensuring every detail is executed to the highest standard.
You\’ re methodical, proactive, and results-driven, always striving for excellence in everything you do. Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.
What You\’ll Be Doing As Meetings And Events Agent
- Top quality customer service
- Working as part of a dynamic and supportive team.
- Take enquiries and bookings via telephone and online bookings
- Processing, amending and updating bookings as required
- Hotel tours for new and prospective guests
- Develop lasting relationships with clients and generate repeat business
- Maximising revenue through upselling – this could be food and beverage pacakges, acommodation bookings and meeting room hire
- Administration and Technology savvy – Opera, Salesforce
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Sales and Business Development
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Industries
Hospitality
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Meetings and Events Sales Agent employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Sales Agent
✨Tip Number 1
Familiarise yourself with the hotel and event industry. Understanding the types of events that are commonly held and the services offered can give you an edge in conversations with potential clients.
✨Tip Number 2
Practice your communication skills, especially over the phone and in person. Since you'll be the first point of contact for guests, being able to engage confidently and professionally is key to making a great impression.
✨Tip Number 3
Network within the hospitality community. Attend local events or join online forums related to hospitality sales to meet professionals who can provide insights and possibly refer you to opportunities.
✨Tip Number 4
Showcase your customer service mindset. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the hiring team at Valor Hospitality.
We think you need these skills to ace Meetings and Events Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the hospitality sector. Emphasise any roles where you've managed bookings or engaged with clients directly.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Showcase Your Skills: Highlight your administrative and technology skills, especially if you have experience with systems like Opera or Salesforce. This will demonstrate your ability to handle bookings efficiently.
Prepare for Potential Questions: Think about common interview questions related to customer service and event management. Prepare answers that reflect your proactive and results-driven approach, as well as your ability to build lasting client relationships.
How to prepare for a job interview at Valor Hospitality Careers UK
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Meetings and Events Sales Agent. Familiarise yourself with the types of events the company handles, from business meetings to weddings, and be ready to discuss how your skills can contribute to managing these bookings effectively.
✨Showcase Your Customer Service Skills
As the first point of contact for guests, it's crucial to demonstrate your passion for exceptional service. Prepare examples of how you've gone above and beyond for customers in previous roles, and be ready to explain how you would handle various guest enquiries.
✨Be Proactive and Results-Driven
Highlight your methodical approach and results-driven mindset during the interview. Discuss specific instances where you've successfully maximised revenue or improved processes in past positions, as this aligns with the company's goals.
✨Prepare for Technology Questions
Since the role requires familiarity with systems like Opera and Salesforce, be prepared to discuss your experience with similar technologies. If you haven't used these specific platforms, mention your ability to quickly learn new software and provide examples of your tech-savviness.
