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For Companies At a Glance
- Tasks: Make outbound calls to recover private parking debts and negotiate payment plans.
- Company: Join a leading UK debt recovery firm known for its ethical, customer-focused approach.
- Benefits: Enjoy a competitive salary, uncapped bonuses, health benefits, and hybrid working options.
- Why this job: Be part of a supportive team that values empathy and professionalism in debt recovery.
- Qualifications: Experience in debt collection or customer service; strong communication and negotiation skills required.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 24000 - 26000 £ per year.
Job Title: Collections Agent – Outbound (Private Parking Debt)
Location: Office-based (hybrid options available)
Salary: GBP24,000 – GBP26,000 + Bonus + Benefits
The Opportunity
We\’re recruiting for a leading UK debt recovery organisation known for its ethical and customer-focused approach. As a Collections Agent, you\’ll be responsible for recovering private parking debts through outbound calls, email, and SMS. Working with empathy and professionalism to support individuals in resolving outstanding balances.
Key Responsibilities
- Make outbound contact with individuals regarding unpaid private parking charges
- Negotiate payment plans and settlements
- Maintain accurate records in the CRM system
- Ensure compliance with relevant legislation
- Meet personal and team performance targets
What You\’ll Need
- Experience in debt collection or customer service
- Confident communicator with strong negotiation skills
- Professional, empathetic, and resilient
- Comfortable using CRM systems and Microsoft Office
What\’s on Offer
- Competitive salary with uncapped performance bonuses
- Full benefits package (health, pension, paid leave, life assurance)
- Ongoing training and development
- Hybrid working options and a supportive team environment
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Collections Agent employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the debt recovery process and relevant legislation. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your negotiation skills through role-playing scenarios with friends or family. Being able to effectively communicate and negotiate is crucial for a Collections Agent, so honing these skills can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in debt collection, especially in private parking scenarios. Showing that you understand the unique aspects of this role will impress interviewers and highlight your proactive approach.
✨Tip Number 4
Network with current or former Collections Agents to gain insights into the role. They can provide valuable tips on what to expect and how to excel, which can be beneficial during your interview process.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection or customer service. Emphasise your communication and negotiation skills, as these are crucial for the Collections Agent role.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and professionalism. Mention specific examples of how you've successfully resolved customer issues or negotiated payment plans in the past.
Highlight Relevant Skills: In your application, clearly outline your comfort with CRM systems and Microsoft Office. These technical skills are important for maintaining accurate records and ensuring compliance.
Showcase Your Resilience: Demonstrate your resilience and ability to handle challenging conversations in your application. Provide examples of how you've maintained professionalism under pressure, which is key for this role.
How to prepare for a job interview at Novax Recruitment
✨Show Your Empathy
As a Collections Agent, you'll be dealing with individuals who may be stressed about their debts. Demonstrating empathy during the interview will show that you understand the importance of handling sensitive situations with care.
✨Highlight Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated outcomes. This will illustrate your ability to handle payment plans and settlements effectively, which is crucial for this role.
✨Familiarise Yourself with Relevant Legislation
Understanding the legal aspects of debt collection is vital. Brush up on relevant laws and regulations before the interview, as this knowledge will reflect your professionalism and preparedness.
✨Demonstrate Your CRM Proficiency
Since the role requires maintaining accurate records in a CRM system, be ready to discuss your experience with such systems. If possible, mention specific software you've used and how it helped you in previous roles.
