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- Tasks: Be the friendly face of our care home, welcoming visitors and managing calls.
- Company: Join Excelcare, a family-owned care home group with over 34 years of experience.
- Benefits: Enjoy flexible shifts, 28 days holiday, and perks like free parking and a referral bonus.
- Why this job: Make a real difference in people's lives while working in a supportive and caring environment.
- Qualifications: Bring a positive attitude, great communication skills, and some customer service experience.
- Other info: Part-time role with opportunities for training and development.
1 month ago Be among the first 25 applicants
We have an opportunity for an efficient and friendly Bank Receptionist at our Ashlyn Care Home in Harlow. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.
Excelcare Is a Family-owned Care Home Group Established For Over 34 Years. We Provide The Highest Standards Of Care To Older People With a Range Of Needs Including Dementia, Physical Disabilities, And Mental Health Issues. Outstanding Care Is Central To Everything We Do. By Joining Us You Will Become One Of The ‘family’ And In Return For Your Dedication And Hard Work You Can Expect
- Salary: £12.85 per hour
- 0 hour contract. You will be able to pick up shifts as and when available to cover annual leave, sickness, vacancies etc between Monday – Sunday
- Shifts from 9am – 5pm between Monday and Friday, and 9am – 2:30pm on Saturday and Sunday.
About The Role
- As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
- Ensure all visitors sign in and out.
- Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
- Deal with incoming and outgoing post.
- Ensure the reception area is always kept neat and tidy.
- Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
- Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
- The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.
What We Are Looking For From You
- A positive, can do approach
- Excellent communication skills
- Good IT skills – Word, Excel and Powerpoint
- Attention to detail
- Previous experience in a customer facing or reception role.
What We Offer In Return For Your Hard Work
- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhancement to pay on bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer
- DBS certificate paid by Excelcare*
- Comprehensive induction programme
- Funded qualifications via the apprenticeship programme (where required)
- Employee of the month – £100 for outstanding contribution
- Team appreciation week
- Terms and Conditions apply
If you are interested in the position, please apply online today – we look forward to hearing from you.
Seniority level
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Employment type
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Hospitals and Health Care
Referrals increase your chances of interviewing at Excelcare by 2x
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Bank Care Home Receptionist employer: Excelcare
Contact Detail:
Excelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Care Home Receptionist
✨Tip Number 1
Familiarise yourself with the values and mission of Excelcare. Understanding their commitment to outstanding care will help you align your responses during any interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Practice your communication skills, as they are crucial for a receptionist role. Consider role-playing scenarios where you greet visitors or handle phone calls, ensuring you come across as warm and welcoming.
✨Tip Number 3
Get to know the local area around Ashlyn Care Home. Being familiar with the community can help you engage with visitors and residents, making you a more relatable and approachable candidate.
✨Tip Number 4
Showcase your IT skills by being prepared to discuss your experience with Word, Excel, and PowerPoint. You might even want to bring examples of how you've used these tools in previous roles to demonstrate your proficiency.
We think you need these skills to ace Bank Care Home Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise your communication skills and any previous reception or administrative work.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your positive attitude and ability to create a welcoming environment, as these are key qualities for the Bank Receptionist position.
Highlight Relevant Skills: In your application, specifically mention your IT skills, attention to detail, and any experience with handling phone calls and managing visitor interactions, as these are crucial for the role.
Show Your Understanding of the Company: Demonstrate your knowledge of Excelcare and its values in your application. Mention how you align with their commitment to providing outstanding care and support to residents.
How to prepare for a job interview at Excelcare
✨Show Your Warmth
As a Bank Receptionist, you'll be the first point of contact for visitors. Make sure to convey your friendly and welcoming nature during the interview. Practice a warm greeting and maintain a positive attitude throughout.
✨Highlight Relevant Experience
Discuss any previous customer-facing or reception roles you've held. Be specific about your responsibilities and how they relate to the tasks mentioned in the job description, such as handling calls and managing visitor sign-ins.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Prepare examples of how you've effectively communicated with colleagues and customers in the past. This will show that you can handle the diverse interactions expected in a care home environment.
✨Emphasise Attention to Detail
The role requires meticulous attention to detail, especially when recording daily updates and managing post. Be ready to discuss how you ensure accuracy in your work and provide examples of times when your attention to detail made a difference.
