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- Tasks: Join our team as a Parts/Customer Service Advisor, handling parts stock and assisting customers.
- Company: Pentagon Motor Group is a leading dealership committed to diversity and employee development.
- Benefits: Enjoy 31 days holiday, retail discounts, and fully funded qualifications from day one!
- Why this job: Be part of a supportive culture that values your contributions and offers real career growth.
- Qualifications: Passion for the motor trade, strong communication skills, and IT confidence are essential.
- Other info: Work Monday to Friday, 08:00am - 17:00pm, in a dynamic and inclusive environment.
The predicted salary is between 24000 - 32000 £ per year.
Pentagon Motor Group have an exciting new career opportunity available right now! We are currently looking to recruit an enthusiastic and pro-active individual to join the team in our busy Deeside dealership\’s Parts/ Service Department.
If you have:
- A genuine interest and passion in the Motor Trade
- Unlimited confidence, resilience, drive & energy
- The need for a new challenge working for a highly successful Dealership where your contribution is recognised
then you may be the person we are looking for!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you\’ll have access to a comprehensive benefits package including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving £££\’s on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments
- Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing?
As a Parts /service Consultant you will be responsible for:
- Identifying and verifying for quality and description, parts stock and other goods from suppliers.
- Receiving incoming Motor Vehicle Parts into the department and putting stock into the correct locations.
- Ensuring stock is stored carefully, kept secure and in saleable condition.
- Accurately identifying, locating and picking parts for Workshop staff and customers.
- Ensuring every opportunity is taken to sell older and slow moving parts
- Seeking new ways to increase Parts and Workshop sales by identifying customer needs and incremental items to sell.
The working hours for this role are Monday to Friday, 08:00am – 17:00pm
Who are we looking for?
Ideal candidates will have:
- A genuine interest and passion for the Motor Trade
- An ability to build rapport and establish and maintain good working relationships.
- Strong communication skills both written and verbal.
- Confidence with IT systems alongside call handling
- Excellent attention to detail and a methodical approach to their workload.
- Endless drive and self motivation.
- A team player mentality.
Previous experience working as a Parts /serviceConsultant or in an Aftersales department would be a distinct advantage for this role.
Why Choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success.
We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.
Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.
Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!
https://www.pentagon-group.co.uk/recruitment
- Salary up to 28000 depending on experience + great company benefits
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Parts/Customer Service Advisor employer: Pentagon Group
Contact Detail:
Pentagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts/Customer Service Advisor
✨Tip Number 1
Show your passion for the motor trade during any interactions. Whether it's in a phone call or an informal chat, express your enthusiasm for cars and the industry. This can help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Familiarise yourself with the specific parts and services offered by Pentagon Motor Group. Knowing their products inside out will not only impress during discussions but also demonstrate your commitment to understanding their business.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who work at Pentagon or in similar roles can provide valuable insights and tips that could give you an edge in the hiring process.
✨Tip Number 4
Prepare to discuss how you can contribute to increasing parts and workshop sales. Think of specific strategies or ideas you might implement, as this shows initiative and aligns with the company's goals.
We think you need these skills to ace Parts/Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Parts/Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or the motor trade. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your genuine interest in the motor trade and why you want to work for Pentagon Motor Group. Highlight your communication skills and ability to build rapport, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pentagon Group
✨Show Your Passion for the Motor Trade
Make sure to express your genuine interest in the motor trade during the interview. Share any relevant experiences or stories that highlight your enthusiasm and knowledge about cars and parts, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role requires building rapport with customers and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service settings.
✨Highlight Your Attention to Detail
Given the importance of accurately identifying and managing parts, be ready to discuss how you ensure precision in your work. You could mention specific methods or tools you use to maintain accuracy in your tasks.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've successfully resolved customer issues or improved processes, and be prepared to share these examples.
