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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurant.
- Company: Dobbies Garden Centres has a rich history since 1865, celebrating garden living across the UK.
- Benefits: Enjoy 50% off meals, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, gain valuable skills, and thrive in a fun, fast-paced environment.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: This is a part-time entry-level role perfect for students looking to gain experience.
Join to apply for the Restaurant Customer Advisor role at Dobbies Garden Centres
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Join to apply for the Restaurant Customer Advisor role at Dobbies Garden Centres
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies Garden Centres and their values. Understanding their commitment to customer service and community will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your passion for hospitality and customer service in your interactions. Whether it's through networking or during the interview process, demonstrating genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've thrived under pressure, as this role requires a can-do attitude and the ability to work well within a team.
✨Tip Number 4
Engage with current employees or alumni who have worked at Dobbies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Use specific examples that demonstrate your ability to deliver great customer experiences, as this is crucial for the Restaurant Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and working in a fast-paced environment. Mention your enthusiasm for Dobbies Garden Centres and how you align with their values, such as teamwork and commitment to customer satisfaction.
Showcase Relevant Skills: In your application, emphasise skills that are particularly relevant to the role, such as communication, teamwork, and product knowledge. Highlight any experience you have with food hygiene or dietary requirements, as these are important aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a customer-facing role.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of Dobbies.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' offerings, especially their food and garden products. Being able to discuss allergies, dietary requirements, and the benefits of Dobbies Club membership will show that you're prepared and knowledgeable.
✨Emphasise Teamwork Skills
Dobbies values a collaborative environment, so be ready to talk about your experience working in teams. Highlight instances where you contributed to team success or helped maintain a positive atmosphere.
✨Prepare for a Fast-Paced Environment
Since the role involves working in a busy restaurant setting, share your experiences in similar environments. Discuss how you handle pressure and multitask effectively while maintaining a smile and great service.
