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For Companies At a Glance
- Tasks: Support patients with travel arrangements and manage inquiries in a compassionate environment.
- Company: Join the Department of Health Tasmania, dedicated to equitable healthcare access for all residents.
- Benefits: Enjoy salary packaging, fitness memberships, and generous leave entitlements including study leave.
- Why this job: Make a real impact on patients' lives while working in a supportive and diverse team culture.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Fixed term position with potential for future opportunities; flexible hours negotiable.
The predicted salary is between 57000 - 62000 £ per year.
The Team:
The Patient Travel Assistance Scheme (PTAS) is a vital program run by the Department of Health Tasmania that helps residents access essential healthcare by subsidising travel and accommodation costs when services are not available locally. The PTAS team is based at Parkside Community Mental Health Team facilities, in Burnie. and is part of the Community, Mental Health & Wellbeing division. Compassionate, dedicated, and service-oriented, the team works closely with patients, families, and healthcare providers to ensure equitable access to medical services across Tasmania
The Role:
Provides high level clerical support within the PTAS Unit, which entails a high standard of customer focused reception, database and clerical functions in support of patient travel, operating within the parameters of established PTAS policies and procedures associated with clinical, financial and administrative requirements.
You will need to:
- Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS.
- Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries.
- Facilitate airline and accommodation reservations for patients and approved escorts.
Note: – Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Fixed term full time day worker position, working 76 hours per fortnight, commencing as soon as possible for a period of twelve months.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Salary Packaging:
You\’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates:
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found
Eligibility:
Note: – Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the \”Apply\” button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*Applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Debbie Singline
Position: Manager – Patient Travel Assistance Scheme
Phone number: (03)
Email address:
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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Patient Services Officer - Patient Travel Assistance Scheme (Ptas) (526119l1) employer: North West Queensland
Contact Detail:
North West Queensland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer - Patient Travel Assistance Scheme (Ptas) (526119l1)
✨Tip Number 1
Familiarise yourself with the Patient Travel Assistance Scheme (PTAS) and its policies. Understanding the specifics of how the scheme operates will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Reach out to current or former employees of the PTAS team to gain insights into their experiences. This can provide you with valuable information about the team dynamics and expectations, which you can use to tailor your approach.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since the role involves managing patient enquiries, think of specific examples where you've successfully handled similar situations, showcasing your compassion and dedication.
✨Tip Number 4
Highlight any experience you have with administrative tasks or database management. Being able to demonstrate your proficiency in these areas will be crucial, as they are key components of the role.
We think you need these skills to ace Patient Services Officer - Patient Travel Assistance Scheme (Ptas) (526119l1)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and understand the responsibilities of a Patient Services Officer within the PTAS. This will help you tailor your application to highlight relevant skills and experiences.
Address Selection Criteria: Although a separate statement addressing the selection criteria is not required, ensure that your application clearly demonstrates how your experience, skills, and knowledge align with the requirements outlined in the Statement of Duties.
Highlight Customer Service Skills: Given the role's focus on customer service, emphasise any previous experience you have in managing enquiries and providing support to patients or clients. Use specific examples to illustrate your ability to handle various communication channels effectively.
Keep it Concise: Your application should be 1-2 pages long, so be concise and to the point. Focus on the most relevant experiences and skills that directly relate to the position, ensuring clarity and professionalism throughout.
How to prepare for a job interview at North West Queensland
✨Understand the PTAS Program
Familiarise yourself with the Patient Travel Assistance Scheme and its objectives. Knowing how it operates and its importance in helping residents access healthcare will show your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves high-level clerical support and customer interaction, be prepared to discuss your previous experience in customer service. Share specific examples of how you've effectively managed inquiries and provided assistance.
✨Demonstrate Compassion and Empathy
The PTAS team values compassion and dedication. Be ready to share instances where you've shown empathy in a professional setting, especially when dealing with sensitive situations involving patients and their families.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would handle various patient travel enquiries or eligibility assessments, and be ready to articulate your thought process.
