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- Tasks: Lead a dynamic team in delivering exceptional guest experiences at our restaurants.
- Company: Join Butlin's, a fun-filled resort with over 80 years of creating unforgettable memories.
- Benefits: Enjoy flexible working hours, a vibrant culture, and opportunities for personal growth.
- Why this job: Be part of a team that prioritises fun, teamwork, and making guests smile every day.
- Qualifications: Previous leadership experience in a fast-paced food and beverage environment is essential.
- Other info: This role requires flexibility across a 5-day working week, ensuring no two days are the same.
The predicted salary is between 30000 - 42000 £ per year.
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About the role
We are looking for a Shift Manager to work in our Restaurants & Quick Service Restaurants across the resort.
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
Description
About the role
We are looking for a Shift Manager to work in our Restaurants & Quick Service Restaurants across the resort.
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
This role covers a 5-day working week over 7 days, so flexibility is very important.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
You should have previous experience in leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
Interested?
To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email careersatbutlins@butlins.com.
About Butlin\’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
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Shift Manager- Restaurants and QSR employer: Butlins Skyline LTD
Contact Detail:
Butlins Skyline LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager- Restaurants and QSR
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, excitement, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills in a fast-paced environment. Highlight situations where you successfully motivated your team or improved guest satisfaction.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing how you've managed fluctuating demands in previous roles. This is crucial for the Shift Manager position, so be ready to share specific instances.
✨Tip Number 4
Engage with current or former employees of Butlin's on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Shift Manager- Restaurants and QSR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry, particularly in leadership roles. Emphasise your ability to manage teams, deliver excellent guest experiences, and handle busy environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to guest satisfaction. Mention specific examples of how you've successfully led teams and improved service standards in previous roles.
Showcase Leadership Skills: Highlight your leadership skills throughout your application. Provide examples of how you've motivated and engaged your team, especially during high-demand periods, to ensure operational excellence.
Demonstrate Flexibility: Since the role requires flexibility, mention your availability and willingness to work varied shifts. This shows that you understand the demands of the position and are ready to adapt to changing requirements.
How to prepare for a job interview at Butlins Skyline LTD
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, especially in high-pressure situations.
✨Emphasise Guest Experience
Since this role is guest-facing, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific instances where you went above and beyond to enhance the guest experience.
✨Be Flexible and Adaptable
The job requires flexibility due to varying demands. Highlight your ability to adapt to changing circumstances and manage multiple priorities effectively. Think of examples where you had to think on your feet.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to potential challenges you might face as a Shift Manager, such as handling difficult guests or managing staff during peak times.
