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For Companies At a Glance
- Tasks: Manage sea freight operations, ensuring accurate file maintenance and communication with suppliers.
- Company: Join Europa Worldwide Group, a top logistics operator with a strong reputation and global presence.
- Benefits: Enjoy remote work options, competitive salary, generous leave, and wellness programmes.
- Why this job: Be part of a dynamic team that values work-life balance and customer service excellence.
- Qualifications: Experience in sea freight and customs clearance, plus GCSE English and maths at grade C or above.
- Other info: Flexible working hours and opportunities for recognition and rewards await you!
The predicted salary is between 30000 - 42000 £ per year.
About Europa
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,100 people with 15 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.
Do you have experience in the Sea freight Industry?
We are currently looking for an experienced Sea freight Operator to support the Supervisor, Manager and operational requirements of the business through excellent internal relationships and attention to detail.
You will be working closely with the accounts and operational colleagues to ensure that files are maintained to a high standard ensuring sell rates and costings are inputted correctly. You will be involved in the direct communication with suppliers via email and phone, along with the utilisation of Europa software.
Our Ideal Person
- Previous experience in Seafreight is essential with working knowledge / experience in import operations
- Customs clearance knowledge
- Excellent communicator and dedication to excellent customer service are required
- Attention to detail with a passion for customer service is critical to this role
- Time management skills are essential as are communication (phone and writing) skills
- English and maths at GCSE level C or above are essential
In This Role You Will
- Efficiently and accurately operate all owned Sea freight import / export files.
- Be responsible for proactive communication both internally and externally, providing updates for agents, customers, Customer Service and Business Development managers through phone and email.
- Respond in a timely manner to challenges or concerns from stakeholders within the required turnaround time.
- Ensure problematic tasks that are held for any reason are rectified in a timely manner.
- Manage and arrange customs clearance and delivery booking processes for import files.
- Ensure that excellent and consistent service levels are met at all times.
- Check invoicing batches to ensure files are accurately costed and invoiced.
- Investigate any matters of lost or damaged cargo and liaise with the relevant internal stakeholders.
- Be aware of customer credit limits on accounts in-line with company policy.
- Undertake any other duties as requested by their line manager, commensurate with the role.
- Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!
What You Can Expect From Us
- Competitive Salary Plus Car allowance
- Hours: Choice of hours e.g. 8 am- 4.30pm or 9.30a.m-6pm· Remote / hybrid working
- Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £1000 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.
Please note, due to the high volume of applications we receive, we’re unable to respond to all applications, therefore if you do not hear from our recruitment team within 5 working days of your application, unfortunately we will not be progressing any further at this stage. However, we will keep your details on file for future suitable roles. If you prefer us not to keep your details, please let us know by contacting recruitment@europa-worldwide.com #J-18808-Ljbffr
Sea Freight Operator employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Freight Operator
✨Tip Number 1
Familiarise yourself with the specific software used by Europa. Understanding their systems can give you a significant edge during the interview process, as it shows your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your customs clearance knowledge. Being well-versed in this area will not only help you answer questions confidently but also demonstrate your expertise in sea freight operations.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your communication skills and dedication to customer service can set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by discussing specific instances where you identified and resolved issues in freight operations. This will illustrate your problem-solving abilities and commitment to maintaining high standards.
We think you need these skills to ace Sea Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the sea freight industry. Include specific examples of your previous roles, particularly focusing on import operations and customs clearance knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and dedication to customer service. Mention how your attention to detail aligns with the company's values and operational requirements.
Highlight Relevant Skills: Emphasise your time management and communication skills in both your CV and cover letter. Provide examples of how you've successfully managed multiple tasks or communicated effectively with stakeholders in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Europa Worldwide Group
✨Showcase Your Sea Freight Experience
Make sure to highlight your previous experience in the sea freight industry during the interview. Be prepared to discuss specific examples of your work in import operations and customs clearance, as this is essential for the role.
✨Demonstrate Attention to Detail
Since attention to detail is critical for this position, provide examples of how you've maintained high standards in your previous roles. Discuss how you ensure accuracy in documentation and invoicing, as well as how you handle any discrepancies.
✨Communicate Effectively
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to explain how you manage communication with suppliers and internal teams to keep everyone updated.
✨Time Management Skills
Prepare to discuss how you prioritise tasks and manage your time effectively. Share strategies you've used in the past to meet deadlines and handle multiple responsibilities, especially in a fast-paced environment like sea freight operations.
