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- Tasks: Join our team to provide top-notch IT support and resolve user issues.
- Company: South Devon College is a leading educational institution with a commitment to excellence.
- Benefits: Enjoy 25 days annual leave, training opportunities, and discounts at major retailers.
- Why this job: Be part of a supportive culture that values work-life balance and personal growth.
- Qualifications: No specific qualifications required; just a passion for helping others with IT.
- Other info: Flexible working options available; must pass an Enhanced DBS check.
The predicted salary is between 20800 - 21800 £ per year.
Job title
IT Service Desk Technician
Job reference
REQ002808
Date posted
02/07/2025
Application closing date
18/07/2025
Location
Paignton
Salary
£24,811.00 to £26,123.00 per annum
Package
plus excellent benefits
Contractual hours
37
Basis
Full Time
Job category/type
Support
Attachments
Blank
Job Description
IT Service Desk Technician PS2808
Salary: £24,811.00 to £26,123.00 per annum, plus excellent benefits Contract Type: Permanent, Full Time. 37 hours per week, 52 weeks per year Location: Paignton, Devon
The post holder will be part of a customer focused team providing excellent IT support services to users to make the best use of the IT facilities at their disposal. This role will primarily be providing IT support at the Vantage Point campus. You will be accountable for logging, triaging and, where possible, providing first-touch resolutions for any tickets raised in order that our users receive world-class levels of service.
Benefits
Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include:
- 25 days annual leave (pro-rata of fractional) including the option to purchase additional holiday days;
- Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
- Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;
- Local Government Pension Scheme Employer pension contributions of 18%;
- Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;
- Major supermarket and high street employee discount schemes;
- Life Assurance (if member of pension scheme);
- On Site Nursery (Mama Bears);
- Employee Assistance Programmes;
- Access to Blue Light Card membership;
- Discounted travel schemes.
Closing Date: Internal – 12pm Tuesday 8 th July. External – midnight Friday 18 th July.
Interview Date: TBC
This role will is open to internal and external applicants. For internal applicants, this advert closes at 12pm on Tuesday 8th July. For external applicants, this advert closes midnight on 18th July.
To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.
We offer hybrid and flexible working patterns and welcome applications from people who wish to apply using these options.
Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.
This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.
The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.
Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).
Working at South Devon College, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance.
The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities. We hold the prestigious Investors in People (IIP) Platinum accreditation, the highest level awarded by the people management standard. This prominent distinction confirms the Colleges status as not just a leading Further Education College, but also as a top employer in the country, as it joins the top 7% of accredited organisations across the UK.
We aim to provide our learners with excellent teaching and learning. Our staff are highly adept at working with and developing skills and knowledge in learners from different backgrounds. Our staff have consistently high expectations of all students and generate high levels of enthusiasm for participation in, and commitment to learning.
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IT Service Desk Technician employer: MicroTech Consulting
Contact Detail:
MicroTech Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at South Devon College. Researching their current technology stack can give you an edge during interviews, as you'll be able to demonstrate your knowledge and readiness to support their users effectively.
✨Tip Number 2
Highlight any previous experience in customer service or IT support roles. Since this position is customer-focused, showcasing your ability to communicate clearly and resolve issues efficiently will make you a more attractive candidate.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle common IT support issues, as well as how you would prioritise tasks when multiple tickets come in at once.
✨Tip Number 4
Network with current or former employees of South Devon College if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Service Desk Technician position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at South Devon College.
Highlight Relevant Experience: In your CV, focus on previous roles or experiences that demonstrate your ability to provide excellent IT support. Include any relevant certifications or training that would make you a strong candidate for this position.
Follow Application Instructions: Ensure you apply through the dedicated recruitment website as specified in the job posting. Double-check that you have completed all required fields in the application form and submitted it before the deadline.
How to prepare for a job interview at MicroTech Consulting
✨Understand the Role
Make sure you thoroughly read the job description for the IT Service Desk Technician position. Familiarise yourself with the key responsibilities, such as logging and triaging tickets, and be prepared to discuss how your skills align with these tasks.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent IT support in the past. Highlight any experiences where you resolved issues efficiently and maintained a positive attitude.
✨Prepare for Technical Questions
Brush up on common IT support scenarios and technical questions that may arise during the interview. Be prepared to demonstrate your problem-solving skills and knowledge of IT systems relevant to the role.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team, the work environment, and the training opportunities available. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
