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For Companies At a Glance
- Tasks: Lead client accounts, drive revenue growth, and coordinate consulting activities.
- Company: Join DXC Technology, a top IT services company with a global presence.
- Benefits: Enjoy remote work, flexible benefits, 25 days holiday, and corporate perks.
- Why this job: Be part of a dynamic team making an impact in Aerospace and Defence.
- Qualifications: Must have experience in Aerospace & Defence and proven sales success.
- Other info: UK national with security clearance eligibility required.
The predicted salary is between 43200 - 72000 £ per year.
Client Success Manager – Aerospace and Defence
Client Success Manager – Aerospace and Defence
2 weeks ago Be among the first 25 applicants
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Job Description
Location: UK – Remote with client site visits
and resided in the UK for 5-10 years and over.
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com
Job Description
Location: UK – Remote with client site visits
Security Clearance level: Eligible for or in position of SC or DV. Candidates must be UK national/British passport holder and resided in the UK for 5-10 years and over.
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com
The Role
The Client Success Managers (CSM) is responsible for delivering revenue growth in one or more client accounts. For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s).CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Responsibilities
- Responsible with Market partners for account planning leveraging Industry SMEs
- Responsible for the generation and management of the sub-$5M pipeline
- Responsible for contract renewal readiness & securing renewals
- Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
- Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.
- Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
- Responsible for maintaining their Industry expertise, understanding the market trends and their client’s competitor’s activities
- Responsible for approving sub-$5M deals
- Responsible with Market partners for accurate forecasting of revenue and margin
- Accountable for ensuring all contractual delivery obligations are met.
Requirements
- Security Clearance: Must be a UK National with at least five years of residence and hold or be eligible for SC clearance.
- Industry Experience: Proven several years experience working within the Aerospace & Defence Sector.
- Sales & Business Development: Demonstrated track record of driving revenue growth, closing sub-$5M deals, and managing client portfolios.
- Consulting & Solution Selling: Experience in consultative sales approaches, selling and delivering CES IT services, including one or more of Custom Applications, Enterprise Applications, Data & Analytics, Consulting.
- Client Management: Proven ability to build strong client relationships, understand business challenges, and align solutions to customer needs.
- Delivery Oversight: Ability to manage and ensure successful service delivery across complex, high-security environments.
- Stakeholder Engagement: Comfortable working with senior client executives, government officials, and internal leadership teams.
Preferred Skills
- Strong commercial acumen and understanding of contractual and financial governance.
- Experience working with global IT service providers and enterprise technology partners.
- Ability to navigate complex security environments and understand government procurement processes.
- Exceptional communication, negotiation, and influencing skills.
What We Offer
DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
Ready to Make a Difference?
If you’re a proven leader passionate about driving delivery excellence and growth, we’d love to hear from you. Apply now to join our team!
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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Seniority level
Mid-Senior level
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Industries
IT Services and IT Consulting
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Client Success Manager - Aerospace and Defence employer: DXC Consulting & Engineering Services
Contact Detail:
DXC Consulting & Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - Aerospace and Defence
✨Tip Number 1
Familiarise yourself with the Aerospace and Defence sector. Understanding the latest trends, challenges, and key players in this industry will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with others who work in Aerospace and Defence. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your consultative sales skills. Prepare examples of how you've successfully identified client needs and delivered tailored solutions in previous roles, as this is crucial for a Client Success Manager.
✨Tip Number 4
Showcase your ability to manage complex relationships. Be ready to discuss how you've navigated challenging client interactions and maintained strong partnerships, as this is key to succeeding in this role.
We think you need these skills to ace Client Success Manager - Aerospace and Defence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Aerospace and Defence sector. Focus on your achievements in client management, sales growth, and any specific projects that align with the responsibilities of a Client Success Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the industry. Mention how your background aligns with DXC Technology's goals and how you can contribute to their success in client accounts.
Highlight Relevant Skills: Emphasise your skills in consultative sales, stakeholder engagement, and delivery oversight. Provide examples of how you've successfully navigated complex environments and built strong client relationships.
Showcase Industry Knowledge: Demonstrate your understanding of market trends and competitor activities within the Aerospace and Defence sector. This will show that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at DXC Consulting & Engineering Services
✨Understand the Aerospace and Defence Sector
Make sure to brush up on the latest trends and challenges in the Aerospace and Defence industry. Being knowledgeable about current events and technological advancements will show your genuine interest and expertise during the interview.
✨Demonstrate Client Management Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your ability to understand client needs and align solutions accordingly, as this is crucial for a Client Success Manager role.
✨Showcase Your Sales Acumen
Be ready to discuss your experience with driving revenue growth and managing client portfolios. Share specific instances where you closed deals or contributed to significant revenue increases, especially in the context of sub-$5M deals.
✨Prepare for Stakeholder Engagement Scenarios
Think of examples where you've effectively engaged with senior executives or government officials. Your ability to navigate complex security environments and understand procurement processes will be key, so be prepared to discuss these experiences.
