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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their needs are met.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a commitment to hospitality excellence.
- Benefits: Enjoy perks like health care plans, increased leave, gym discounts, and training opportunities.
- Why this job: This role offers a chance to grow in a supportive environment while making guests feel at home.
- Qualifications: Customer service experience and basic IT skills are essential; hospitality experience is a plus.
- Other info: Full-time position with a competitive pay rate of up to £12.80 per hour.
Magherabuoy Hotel – Guest Service Agent
Location: Magherabuoy Hotel, Portrush, 41 Magheraboy Road, Portrush, Northern Ireland, BT56 8NX
Job type: Full‑time
Salary: Up to £12.80 per hour (dependent on age)
Closing date: 4th December 2025
About the Role
- Front Office: Greet guests with warmth and understanding, monitor hotel e‑mail and telephone lines, direct inquiries to the correct department, maintain accurate in‑house records (rooming list, maintenance logs), and comply with GDPR legislation.
- Communication: Liaise effectively with the management team to find solutions to complex problems and communicate guest requirements to other departments.
- Food & Beverage: Serve food and beverages to hotel standards, follow the service sequence, maintain the highest standards of cleanliness, safety and hygiene, refresh lobby and restaurant tables, and ensure all equipment used to serve guests is clean.
- Participate in training sessions, briefings and meetings as required.
Pay
Up to £12.80 per hour (dependent on age)
Benefits
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased annual leave with service
- Discount at Bodyscape employee rate and family/friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy training and development programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned hotel brands
How to Deliver This
- Teamwork – work cooperatively and effectively with others.
- Brand‑hearted – understand and live brand standards with a positive, friendly manner.
- Commitment – do what you say and do your best at all times.
- Diversity & Respect – welcome and include all individuals.
- Integrity – be honest, respectful and accountable.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Required Criteria
- Experience within a customer‑facing role
- Basic level of IT proficiency
- Experience in the hospitality industry
- Ability to work as part of a team
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels and a portfolio that includes apartment complexes, a café‑bar and a health club and spa. We are rapidly expanding and are dedicated to promoting tourism and hospitality across the country. We provide training and development through Andras Academy, support wellbeing, and are proud to be a signatory to the Green Tourism and Hospitality Employers Charter.
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Magherabuoy Hotel -Guest Service Agent employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Magherabuoy Hotel -Guest Service Agent
✨Tip Number 1
Familiarise yourself with Andras Hotels' values and culture. Understanding their commitment to teamwork, integrity, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Highlight situations where you went above and beyond for a guest, as this role is all about creating a welcoming environment.
✨Tip Number 3
Research the local area and the hotel’s offerings. Being knowledgeable about the services and attractions around Magherabuoy Hotel can impress interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Andras Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Magherabuoy Hotel -Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Andras Hotels that appeal to you, such as their commitment to training and development through the Andras Academy.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing roles or experience in the hospitality industry. Use specific examples to demonstrate your ability to provide excellent service and work effectively in a team.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Guest Service Agent role.
How to prepare for a job interview at Andras Hotels
✨Show Your Warmth
As a Guest Service Agent, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've made guests feel valued in previous roles.
✨Know the Company
Research Andras Hotels and their commitment to hospitality and sustainability. Familiarise yourself with their values and training programmes like the Andras Academy. This shows your genuine interest in the company and aligns with their culture.
✨Highlight Teamwork Skills
Emphasise your ability to work collaboratively. Provide examples of how you've successfully worked as part of a team in past roles, especially in customer-facing positions. This aligns with the company's focus on teamwork and cooperation.
✨Demonstrate Attention to Detail
In this role, attention to detail is key. Be prepared to discuss how you maintain accuracy in record-keeping and follow safety protocols. Mention any relevant experiences where your attention to detail made a positive impact.
