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- Tasks: Lead a team to provide top-notch customer service in a fast-paced retail environment.
- Company: B&M Retail is one of the UK's fastest-growing retailers, offering exciting career opportunities.
- Benefits: Enjoy fantastic on-the-job training and a fun work atmosphere with flexible shifts.
- Why this job: Join a vibrant team and fast-track your career in a supportive and inclusive environment.
- Qualifications: Experience managing a small team in retail, strong problem-solving skills, and a positive attitude required.
- Other info: This is a full-time, permanent role with opportunities for growth as the company expands.
The predicted salary is between 30000 - 42000 £ per year.
B&M Retail Lisburn, Northern Ireland, United Kingdom
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B&M Retail Lisburn, Northern Ireland, United Kingdom
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We are currently recruiting for a Customer Service Manager to join our team at Bow Street, Lisburn!
This is a full time, permanent position and requires the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You Will Also
- Drive a team to deliver personable, polite and prompt service in the checkout area
- Act as a role model displaying exceptional service to our customers
- Be highly visible and approachable to customers and colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It Is Essential That Applicants Have The Following
- Experience of managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed a team in a fast-paced environment. Highlight specific situations where you improved customer service or resolved issues effectively, as this will showcase your leadership skills.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you've had to think on your feet. Be ready to discuss how you handled unexpected challenges in previous roles, as this is crucial for the Customer Service Manager position.
✨Tip Number 4
Network with current or former employees of B&M Retail if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention your problem-solving skills and flexibility, and explain how these qualities make you a great fit for the Customer Service Manager role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed a team or improved customer service standards. Use metrics or achievements to illustrate your impact in those positions.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. B&M Retail values a positive attitude, so make sure your personality shines through in your writing.
How to prepare for a job interview at B&M Retail
✨Show Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experience managing teams in fast-paced environments. Share specific examples of how you've motivated your team and improved service standards.
✨Demonstrate Problem-Solving Abilities
Highlight your strong numerical and problem-solving skills during the interview. Prepare to discuss scenarios where you've successfully resolved customer issues or improved processes, showcasing your ability to think on your feet.
✨Emphasise Your Customer-Centric Approach
B&M Retail values exceptional customer service. Be ready to explain what great customer service means to you and provide examples of how you've delivered this in past roles. Show your enthusiasm for creating a positive shopping experience.
✨Prepare for Shift Flexibility Questions
Since the role requires flexibility with shifts, be honest about your availability. Think about how you can manage your time effectively and be ready to discuss your approach to balancing work and personal commitments.
