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For Companies At a Glance
- Tasks: Serve customers with food and drinks, ensuring a memorable travel experience.
- Company: LNER is transforming rail travel with innovative services and a commitment to customer satisfaction.
- Benefits: Enjoy free travel, discounts, a generous pension scheme, and health & wellbeing perks.
- Why this job: Join a vibrant team that values diversity, personal growth, and making a positive impact.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others required.
- Other info: Flexible shifts available; must be 18+ due to alcohol service.
The predicted salary is between 22000 - 25000 £ per year.
Overview
This is for Full and Part Time
Full Time is for a future talent pool.
Part Time salary is £14,038 inclusive of an attendance allowance of £1,846.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we\’re looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we\’ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They\’re the values that make us LNER.
Are you on board?
So, what exactly does a Customer Experience Host do?
We\’re glad you asked!
By joining LNER as a Customer Experience Host you could be serving early morning coffees to our business commuters, handing out sweet treats for families on day trips or even be found rustling up bacon sandwiches for football fans travelling to support their teams. No matter the journey, you\’ll be on hand to provide an exceptional and personalised experience. You\’ll have the opportunity to bring a smile to our customers\\\’ faces through creating a welcoming on board atmosphere, assisting with luggage, as well as ensuring our customers leave with a positive memory of their journey with us.
For our customers travelling in standard class you\’ll offer a service from either the cafe bar or deliver a personal at seat service for customers using our \”lets eat at your seat\” app, whilst taking responsibility for both cash and stock management. Within first class you\’ll serve customers our complimentary food and beverage offering, delivered to the highest of standards. As a Customer Experience Host you\’ll also develop a good understanding of health and safety and be trained to ensure a safe, clean and tidy environment onboard our trains at all times.
Think you can manage all of this whilst travelling at 125mph? Then this is the job for you!
So, do you have what it takes?
#J-18808-Ljbffr
Customer Experience Host- Edinburgh employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host- Edinburgh
✨Tip Number 1
Familiarise yourself with LNER's values and mission. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for customers in previous roles. This will help you illustrate your ability to create memorable experiences.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations. Think of scenarios where you successfully resolved conflicts or provided exceptional service under pressure, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Since the role requires early mornings, late evenings, and weekends, demonstrating your willingness to adapt will show that you're committed to the job.
We think you need these skills to ace Customer Experience Host- Edinburgh
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Experience Host does. Highlight your customer service experience and interpersonal skills in your application to show that you can provide a personalised and memorable service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise any relevant experience in customer service, soft sales skills, and your ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of LNER's values. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming atmosphere and manage customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London North Eastern Railway
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to create a memorable experience for customers.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shifts, highlight your flexibility in scheduling. Discuss any previous roles where you had to adapt quickly to changing situations or customer needs, showcasing your ability to thrive under pressure.
✨Familiarise Yourself with LNER's Values
Research LNER's core values and be prepared to discuss how they resonate with you. Show that you align with their vision of being progressive and responsible, and think of ways you can embody these values in your role as a Customer Experience Host.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle difficult situations or disruptions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your problem-solving skills and ability to maintain a positive atmosphere.
