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- Tasks: Ensure safe and timely dispatch of DHL Air flights while managing flight routes.
- Company: Join DHL Air, the UK's largest all-cargo air carrier, based at East Midlands Airport.
- Benefits: Enjoy a competitive salary, pension scheme, private healthcare, and cycle to work options.
- Why this job: Be part of a dynamic team that values excellence and offers growth in a fast-paced environment.
- Qualifications: Proven flight operations experience, GCSEs including Maths and English, and strong communication skills required.
- Other info: Flexible rotating shifts with opportunities for junior positions available.
The predicted salary is between 28800 - 42000 £ per year.
Working Hours: Full time position – rotating day/night roster, with weekend shifts included
Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR
Salary: Competitive
DHL Air (UK) Ltd is the largest all-cargo air carrier in the UK, operating a fleet of B757-200, B767-300 and B777-200 aircraft on worldwide operations. Part of the DHL Express team with our headquarters at East Midlands Airport, we wish to enhance the team to deliver our customer promise of; Excellence, Simply Delivered.
We are looking to appoint a self-motivated individual that is people and service focused to join our 24/7 OCC team. Someone who gets it right first time, shows passion in their work and has the “Can Do” spirit that made DHL world leading in Logistics.
To qualify for this opening you will need an impressive Flight Operations background, possess first class communication skills and the ability to take a pro-active and enthusiastic approach to contribute positively to a varied and pressured work load whilst adapting to changing priorities as they arise. Exemplary time keeping and attention to detail are essential.
The Role
To ensure all DHL Air flights are dispatched and operated in a safe and timely manner along with efficient flight planned routes in accordance with DHL’s fuel policy and proactive flight tracking services.
The Requirements
- Proven flight operations experience, with a clear understanding of TAF, METAR and NOTAM bulletins, aircraft scheduling and a familiarity with IATA/ICAO airport codes
- A good working knowledge of LIDO Flight, or similar CFP systems, along with IT based applications, including NOP portal and MS Office
- General flight watch disciplines to include: Customer and supplier liaison, inflight monitoring for all stages of flight, being pro-active with solutions to any problems that may occur and to ensure of an efficient and on time schedule
- Previous experience in airport slot requests, overflight application procedures and at preference ETOPS planning
- Knowledge of aircraft and cargo handling equipment and systems
- Hold five GCSE’s – 9-4/A-C (or equivalent) including Math\’s and English
- A strong working knowledge of MS Office packages including but not limited to Word, Excel and Outlook
- Flexibility to work a rotating shift pattern of 12 hour shifts consisting days and nights
- Previous flight planning experience is preferred, those without flight planning experience may be considered for a junior position
The Person
- Customer service focused with strong interpersonal and communication skills
- A “hands-on” people person with a flair and maturity for working in a dynamic and responsible position
- Strong attention to detail and the ability to follow procedures
- The ability to work on your own initiative to tight deadlines in a fast paced environment
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Excellent team working skills with the ability to deal with colleagues at all levels
What you’ll get in return
A competitive salary and access to a variety of our excellent benefits including a pension scheme, private healthcare and cycle to work.
What you\’ll need to do next?
If you are interested in the role of Flight Operations Officer and you are looking for your next career move, simply apply online ensuring that a full up to date CV and cover letter is attached with your application detailing how you meet the requirements of the role.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
Closing Date: 18th July 2025
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Flight Operations Officer employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight Operations Officer
✨Tip Number 1
Familiarise yourself with the specific flight operations software mentioned in the job description, such as LIDO Flight or similar CFP systems. Having hands-on experience or knowledge of these tools can set you apart from other candidates.
✨Tip Number 2
Brush up on your understanding of TAF, METAR, and NOTAM bulletins. Being able to demonstrate your knowledge of these aviation weather reports and notices during an interview will show your expertise in flight operations.
✨Tip Number 3
Highlight any previous experience you have with airport slot requests and overflight application procedures. This experience is crucial for the role and discussing it can showcase your readiness for the position.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations and changing priorities. The role requires adaptability, so sharing specific examples of how you've successfully navigated similar challenges in the past will be beneficial.
We think you need these skills to ace Flight Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your flight operations experience and relevant skills. Emphasise your understanding of TAF, METAR, NOTAM bulletins, and any familiarity with IATA/ICAO codes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with DHL's values. Mention your customer service focus and ability to work under pressure, as these are key attributes for the position.
Highlight Relevant Experience: Clearly outline any previous experience in flight planning, airport slot requests, and your knowledge of flight watch disciplines. This will demonstrate your capability to handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this position, so ensure your application reflects that quality.
How to prepare for a job interview at DHL
✨Know Your Flight Operations
Make sure you brush up on your flight operations knowledge, especially TAF, METAR, and NOTAM bulletins. Being able to discuss these topics confidently will show that you have the necessary background for the role.
✨Demonstrate Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with team members or customers in past positions. This will highlight your interpersonal skills and customer service focus.
✨Show Your Problem-Solving Ability
Be ready to discuss specific instances where you've proactively solved problems in a high-pressure environment. This will demonstrate your ability to adapt to changing priorities and maintain efficiency.
✨Highlight Attention to Detail
Prepare to explain how your attention to detail has positively impacted your previous work. Whether it's through meticulous flight planning or ensuring compliance with procedures, showcasing this trait is crucial for the role.
