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- Tasks: Manage customer relationships and support using HubSpot CRM.
- Company: Join a leading modular solutions company with a strong reputation.
- Benefits: Enjoy hybrid working, 28 days holiday, and career progression opportunities.
- Why this job: Shape a new customer care function in a friendly, forward-thinking team.
- Qualifications: Experience in customer service or sales; confident communicator with CRM skills.
- Other info: Proactive individuals eager to learn and improve are encouraged to apply.
The predicted salary is between 30000 - 45000 £ per year.
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Shape the Customer Journey | Own Strategic Relationships | Drive Growth
Liverpool | Up to £50,000 | Flexible Working
A High-Impact Role at the Heart of Service, Relationships, and Commercial Growth
This is a rare opportunity to join a well-established manufacturing group in a brand-new role focused on transforming the customer experience while owning relationships with key B2B clients.
The business specialises in complex, made-to-order products and has grown significantly through acquisitions. Now, with new leadership and serious investment in systems, structure, and service, they\’re ready for change – and they\’re looking for someone who can bring fresh thinking and real impact.
The Role
As Customer and Key Accounts Manager, you\’ll be responsible for both shaping the internal customer journey and managing key client relationships – combining strategy, hands-on process improvement, and commercial partnership.
What you\’ll do:
- Redesign how enquiries, quotes, and orders are handled for clarity, speed, and service
- Create and embed SLAs and service standards across departments
- Act as the primary point of contact for key accounts – ensuring exceptional service and long-term satisfaction
- Identify and support growth opportunities within your accounts
- Drive smarter use of HubSpot CRM, including workflows, automation, and insights
- Champion a CX-first mindset – coaching teams and aligning service with client needs
This is a visible, cross-functional role with backing from the leadership team and the scope to shape how the business serves its clients now and in the future.
What You\’ll Bring
You\’ve worked in a B2B manufacturing or technical environment and understand the importance of both process and relationships when it comes to delivering real value.
You\’ll bring:
- A background in customer experience, key account management, or client success
- Experience improving customer-facing processes across sales, ops, or service
- Strong relationship skills – confident in managing complex or high-value clients
- A commercial mindset – you can spot opportunities and know how to act on them
- CRM familiarity (HubSpot is a plus) and an interest in tech-led service improvements
- Energy, clarity, and a collaborative, solution-focused approach
What\’s on Offer
- Liverpool-based role with flexible working hours and support for work-life balance
- Autonomy and ownership – you\’ll shape the role as you go
- Direct influence on customer satisfaction, account retention, and business growth
- A leadership-backed opportunity to build something meaningful from day one
- A key position in a company investing heavily in its future – and yours
Ready to Build, Lead, and Grow?
If you\’re passionate about delivering brilliant customer experiences and building trusted client relationships, this role gives you the platform – and the freedom – to make it happen.
Please apply with your CV and the ARV Solutions team will review
All qualified applicants will receive considerations for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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Customer Services Manager employer: ARV Solutions
Contact Detail:
ARV Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with HubSpot CRM, as it's a key tool for this role. Consider taking an online course or tutorial to get comfortable with its features and functionalities, which will help you stand out during the interview.
✨Tip Number 2
Research the modular construction industry and the specific company you're applying to. Understanding their products and services will allow you to speak knowledgeably about how you can enhance customer care and contribute to their growth.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your proactive approach and any initiatives you've taken to improve customer service, as this aligns perfectly with what they're looking for.
✨Tip Number 4
Show your enthusiasm for building a new customer care function. Think about innovative ideas you could bring to the table and be ready to discuss them during your conversation with us, demonstrating your commitment to shaping the customer experience.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise your skills in managing relationships and using CRM systems, particularly HubSpot, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your proactive approach to improving processes. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and communication abilities. Provide examples of how you've collaborated with teams to resolve enquiries and enhance customer experiences.
Show Enthusiasm for Growth: Express your eagerness to contribute to building the customer care function. Mention your willingness to learn and adapt as the business scales, which aligns with their focus on long-term investment in people.
How to prepare for a job interview at ARV Solutions
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent projects. Understanding their modular solutions and customer care philosophy will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to manage customer relationships and resolve issues effectively. Be ready to discuss how you've used CRM systems like HubSpot in previous roles.
✨Demonstrate Proactivity
The role requires someone who is proactive and curious. Think of instances where you took the initiative to improve processes or enhance customer experiences. This will show that you’re not just a maintainer but a contributor to growth.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer care strategy and how they envision the role evolving. This demonstrates your interest in contributing to the team and helps you assess if the company aligns with your career goals.
