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- Tasks: Support corporate clients with property management for 350+ properties, ensuring smooth operations.
- Company: Join BNP Paribas Real Estate, a leader in property management and occupier solutions.
- Benefits: Enjoy private medical cover, 25 days leave, gym discounts, and a vibrant company culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in property management.
- Qualifications: A levels or equivalent; experience in property management and client relations is essential.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
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The role
As a Senior Estates Assistant within our Portfolio Management Occupier Solutions team, you will advise existing corporate clients on occupier management. Specifically the candidate will be responsible for delivering Occupier Management services for circa 350 properties in the assigned region(s) for the assigned corporate client. This is a full time position.
- A point of contact in respect of property issues and projects for the Client(s)
- Reporting to Client on a regular basis in accordance with Client requirements
- Reporting to the Account Manager on a regular basis
- Ensure delivery of service through effective working relationships across the client delivery team(s)
The role
As a Senior Estates Assistant within our Portfolio Management Occupier Solutions team, you will advise existing corporate clients on occupier management. Specifically the candidate will be responsible for delivering Occupier Management services for circa 350 properties in the assigned region(s) for the assigned corporate client. This is a full time position.
Key deliverables
- A point of contact in respect of property issues and projects for the Client(s)
- Reporting to Client on a regular basis in accordance with Client requirements
- Reporting to the Account Manager on a regular basis
- Ensure delivery of service through effective working relationships across the client delivery team(s)
Key Responsibilities
- Assist in Drafting/Approving change notes and invoices and payment files.
- Account Reconciliations
- Calculation of turnover payments due under legal documentation
- Helping to manage Client helpdesk
- Liaising with Client legal services team for advice where appropriate
- Analysing and manipulating data from client database.
- Assisting with service charge payments, recharges, annual budgets (and reconciliations) and variance reporting
- Main point of contact for all property specific queries from a range of sources, both internal and external, in respect of the client\’s property portfolio
Other Responsibilities
- Liaising with landlords and tenants to resolve property issues
- When required undertake inspections of all properties in line with contract requirements to identify any property issues and any opportunities to enhance use of the property
- Dealing with Lease queries
- Lease Reading
- Preparing repairing liability summaries from legal documentation
- Responsible for collating and submitting monthly fees
Financials
- May have cost control responsibilities
- Has an awareness of wider team or department budget
Clients and Business Development
- Is courteous and responsive to clients (internal and external)
- Works within clearly defined, well established processes under regular supervision
- Consults more experienced colleagues or more difficult or novel situations
People
- Active team player
- Shares information with colleagues and others through team meetings, databases, filing systems
- Shares expertise with colleagues
- Proactively communicates to colleagues and others
Systems and Process
- Solves problems by following well defined processes and precedents
- Authority limited to prioritisation of daily tasks and decisions made according to clear process
- Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate, employees and reputation
- May contribute to BNP Paribas Real Estate projects
Person specification
Essential Qualifications
- Educated to A level or equivalent
Essential Experience
- Demonstrable record of working with corporate clients in delivery of occupier management or property management services
- Awareness of basic property law
- Provision of annual budgeting, variance reporting and service charge
- Understanding of property databases and the maintaining accurate data
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Senior Estates Assistant (Birmingham) employer: BNP Paribas Real Estate
Contact Detail:
BNP Paribas Real Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Estates Assistant (Birmingham)
✨Tip Number 1
Familiarise yourself with the specific property management software and databases that BNP Paribas Real Estate uses. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of BNP Paribas Real Estate, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in previous roles. Highlighting your experience with corporate clients will show that you understand the demands of the position.
✨Tip Number 4
Stay updated on current trends in property management and occupier solutions. Being knowledgeable about industry developments can help you engage in meaningful discussions during your interview, showcasing your passion for the field.
We think you need these skills to ace Senior Estates Assistant (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and client relations. Emphasise any previous roles where you managed corporate clients or worked with occupier management services.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Senior Estates Assistant role specifically at BNP Paribas Real Estate. Mention your understanding of the key responsibilities and how your skills align with their needs.
Showcase Relevant Skills: Highlight your skills in data analysis, budgeting, and client communication. Provide examples of how you've successfully managed property issues or improved client relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BNP Paribas Real Estate
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Estates Assistant. Familiarise yourself with occupier management services and the specific tasks mentioned in the job description, such as liaising with clients and managing property issues.
✨Showcase Relevant Experience
Prepare to discuss your previous experience with corporate clients and property management. Highlight any specific examples where you've successfully managed similar responsibilities, such as budgeting or client communication.
✨Demonstrate Teamwork Skills
Since the role requires effective working relationships across teams, be ready to share examples of how you've collaborated with colleagues in the past. Emphasise your ability to communicate proactively and support team goals.
✨Prepare Questions for the Interviewer
Have a few insightful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the Portfolio Management Occupier Solutions team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
