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- Tasks: Provide specialist digital support and troubleshoot various technologies for the Health Board.
- Company: Lehrman Cameron Studio, LLC supports NHS healthcare services across multiple counties in Wales.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and bilingual support.
- Why this job: Join a dynamic team making a real impact on healthcare through innovative digital solutions.
- Qualifications: Experience in IT support and a passion for technology are essential; Welsh language skills are a plus.
- Other info: Interviews scheduled for 07/08/2025; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
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Job Summary
Working as a key part of the Digital Operations team the post holder will be responsible for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services.
Job Summary
Working as a key part of the Digital Operations team the post holder will be responsible for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services.
Undertake incident, change and problem recording on our Service Desk Tool and ensuring these are documented effectively.
Investigating a range of Digital issues including the following and liaising with senior members of the Digital team and external suppliers as required: –
- First line networking troubleshooting.
- Second line troubleshooting on range of end-user computing equipment including PC\’s, Laptops, Smartphones, tablets, printers and other peripherals.
- Supporting, managing and developing supporting services (File Services, Active Directory, Application Delivery Systems, Asset & Management Systems for end user devices).
- Ensuring all end user equipment is kept safe from Cyber Security threats.
Undertake installation and configuration of new Digital hardware, software and systems to support various projects and new system installations across the Health Board.
Main duties of the job
Service Management involves delivering comprehensive second-line technical support for end user devices, software, and infrastructure, overseeing Active Directory and Office 365 administration, diagnosing and resolving complex incidents, managing software deployment, and ensuring all digital equipment is secure and fully operational in collaboration with infrastructure teams and Cyber Security.Including service Improvement which involves evaluating emerging digital technologies, adhering to ITIL standards, rigorously testing service changes, maintaining accurate documentation, and supporting project work including system installations and infrastructure developments.
Work to achieve agreed team objectives with the freedom to do this working within Digital Service guidelines.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About Us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our Services Are Provided In:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£30,420 to £37,030 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
100-AC184-0725
Job locations
Glangwili General Hospital
Dolgwili Road
Carmarthen
SA31 2AF
Job Description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 07/08/2025.
Job Description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 07/08/2025.
Person Specification
Language Skills
Desirable
- Welsh Speaking (Level 1)
Essential
Qualifications & Knowledge
- Degree in Digital related subject or equivalent experience
- Evidence of continual professional development
- ITIL Foundation Certificate
Desirable
- Any Professional Registration
- Any formal relevant certification in technology platforms
Experience
Essential
- Extensive experience in providing second line support of operating systems and productivity applications
- Extensive experience of providing support on ICT equipment and software
- Experience of supporting local area networking technologies
- Experience of tools and software in Cyber Security protection
- Extensive experience of ICT Service Management applications and tools
Desirable
- Working in an NHS/Healthcare environment
- Support of clinical applications and users
Person Specification
Language Skills
Desirable
- Welsh Speaking (Level 1)
Essential
- Extensive experience in providing second line support of operating systems and productivity applications
- Extensive experience of providing support on ICT equipment and software
- Experience of supporting local area networking technologies
- Experience of tools and software in Cyber Security protection
- Extensive experience of ICT Service Management applications and tools
Desirable
- Working in an NHS/Healthcare environment
- Support of clinical applications and users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hywel Dda University Health Board
Address
Glangwili General Hospital
Dolgwili Road
Carmarthen
SA31 2AF
Employer\’s website
https://hduhb.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
Hywel Dda University Health Board
Address
Glangwili General Hospital
Dolgwili Road
Carmarthen
SA31 2AF
Employer\’s website
https://hduhb.nhs.wales/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT System Training and Support
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Clinical Informatics Health Care Professional
Carmarthen, Wales, United Kingdom 2 days ago
Swansea, Wales, United Kingdom 1 month ago
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Digital Senior Support Technician employer: Lehrman Cameron Studio, LLC
Contact Detail:
Lehrman Cameron Studio, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Senior Support Technician
✨Tip Number 1
Familiarise yourself with the specific digital technologies mentioned in the job description, such as Active Directory and Office 365. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to tackle the responsibilities of the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for end-user devices like PCs, laptops, and smartphones. Being able to showcase your problem-solving abilities during the interview can set you apart from other candidates.
✨Tip Number 3
If you have any experience with ITIL standards or service management, be sure to highlight this in your discussions. Understanding these frameworks is crucial for the role, and demonstrating your knowledge can make a strong impression.
✨Tip Number 4
Consider brushing up on your Welsh language skills if you're not already fluent. While it's not mandatory, being able to communicate in Welsh could give you an edge and show your commitment to enhancing patient experiences.
We think you need these skills to ace Digital Senior Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Senior Support Technician role. Tailor your application to highlight relevant experience and skills that align with the job.
Highlight Technical Skills: Make sure to emphasise your technical skills in areas such as networking troubleshooting, end-user computing, and Cyber Security. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Problem-Solving Abilities: Include examples of how you've diagnosed and resolved complex incidents in past positions. This will demonstrate your capability to handle the challenges outlined in the job description.
Bilingualism Advantage: If you speak Welsh, mention this in your application. Highlighting your language skills can set you apart from other candidates, especially since the ability to communicate in Welsh is desirable for this position.
How to prepare for a job interview at Lehrman Cameron Studio, LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Digital Senior Support Technician. Familiarise yourself with key terms like 'incident recording', 'troubleshooting', and 'Cyber Security' to demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Prepare to discuss your experience with various digital technologies, especially those mentioned in the job description such as Active Directory, Office 365, and end-user devices. Be ready to provide specific examples of how you've successfully resolved technical issues in the past.
✨Emphasise Team Collaboration
Highlight your ability to work within a team, especially in a digital operations context. Discuss any previous experiences where you collaborated with colleagues or external suppliers to solve problems or improve services, as this is crucial for the role.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your thought process and the impact of your actions.
