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- Tasks: As a Conductor, you'll ensure a safe and enjoyable journey for passengers while providing top-notch customer service.
- Company: Join GWR, a leading railway network known for its commitment to customer experience and sustainability.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Be part of a dynamic team transforming train travel into a relaxing and efficient experience.
- Qualifications: You need excellent communication skills, front-line customer service experience, and the ability to handle challenges.
- Other info: Flexible shifts include weekends; must live within 60 minutes of Fratton depot.
The predicted salary is between 30000 - 42000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor , you\’ll play a key role in ensuring safe and enjoyable journeys for all our passengers. What You\’ll Do? Be the face of GWR, providing friendly, helpful and professional customer service. Manage the safety and operation of the train, liaising with drivers and station colleagues. Check and sell tickets while maintaining a safe and welcoming environment on board. Handle customer queries and situations calmly and confidently. What We\’re Looking For? Excellent communication and customer service skills. A positive, proactive attitude and professional approach. Flexibility to work various shifts (including weekends and bank holidays). Ability to stay calm under pressure and work as part of a team. Previous front-line customer service experience is desirable. Working Pattern? Average 35 hours per week (shift work including early mornings, late finishes, weekends
Conductor employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and customer service ethos. Understanding what they stand for will help you align your responses during any interviews or discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Gain some experience in customer service roles, especially in fast-paced environments. This will not only enhance your skills but also give you real-life examples to discuss when asked about handling challenging situations.
✨Tip Number 3
Network with current or former GWR employees on platforms like LinkedIn. They can provide insights into the company culture and the role of a Conductor, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to demonstrate your flexibility and adaptability. Think of specific instances where you've successfully managed changing circumstances, as this is crucial for a role that involves working varied shifts and dealing with unexpected situations.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork abilities, and any relevant front-line customer service experience.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations and work flexibly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is crucial for a role in a regulated industry.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
As a Conductor, delivering outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Highlight your ability to adapt to changing situations and your willingness to work flexible hours. Share any experiences where you successfully managed unexpected challenges.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
✨Emphasise Teamwork and Collaboration
Conductors work closely with other team members, so it's important to show that you can build relationships and work well in a team. Provide examples of how you've collaborated with colleagues in the past to achieve common goals or resolve issues.
