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- Tasks: Join our team to schedule and plan building repairs efficiently.
- Company: Axis is a leading service provider focused on quality, not size, in property management.
- Benefits: Enjoy annual leave, long service awards, Perkbox perks, and paid volunteer days.
- Why this job: Be part of a diverse team making a real impact in the community.
- Qualifications: Experience in a call centre, strong multitasking, and excellent communication skills required.
- Other info: We celebrate diversity and are committed to an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits
- Annual holiday; increase after 1 years’ service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Responsibilities
- Providing customer service to residents and customers.
- Arranging appointments for residents with Trades people in a cost effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments using our planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
Requirements:
- Experience working in a call centre environment
- Ability to multi-task and meet deadlines and targets
- Excellent communication skills and attention to detail
This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.
If this opportunity interests you we would love to hear from you, what are you waiting for!
Many faces, One Axis
We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.
If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.
Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.
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Scheduler - Sittingbourne employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler - Sittingbourne
✨Tip Number 1
Familiarise yourself with the tools and software commonly used in scheduling and job management. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a call centre environment. Be prepared to share specific examples of how you've effectively handled queries or resolved issues for customers.
✨Tip Number 3
Showcase your ability to multitask and manage time effectively. Think of instances where you've successfully juggled multiple responsibilities and be ready to discuss these scenarios in your interview.
✨Tip Number 4
Research Axis and their approach to diversity and community involvement. Being knowledgeable about the company’s values and demonstrating alignment with them can make a positive impression during your application process.
We think you need these skills to ace Scheduler - Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and scheduling. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed appointments or dealt with customer queries in the past.
Showcase Your Multi-tasking Abilities: In your application, provide examples of situations where you've had to multi-task effectively. This could be in a call centre environment or any other relevant role.
Express Your Interest in Diversity: Since Axis values diversity, mention your commitment to inclusivity in your application. This can help demonstrate that you align with their company culture and values.
How to prepare for a job interview at Axis Europe
✨Showcase Your Customer Service Skills
Since the role involves providing customer service to residents, be prepared to discuss your previous experiences in similar environments. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Multi-tasking Ability
The job requires juggling multiple tasks simultaneously. During the interview, share instances where you effectively managed competing priorities and met deadlines. This will show that you can thrive in a busy environment.
✨Familiarise Yourself with Scheduling Tools
Understanding the planning tools mentioned in the job description can give you an edge. If possible, research common scheduling software used in the industry and be ready to discuss how you would use these tools to organise appointments efficiently.
✨Emphasise Attention to Detail
Attention to detail is crucial for logging jobs accurately and managing schedules. Prepare to provide examples of how your meticulous nature has benefited your previous employers, especially in roles that required precision.
