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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary of £12.82 plus bonuses and opportunities for career growth.
- Why this job: Be part of an exciting expansion in the UK while working in a vibrant, customer-focused environment.
- Qualifications: Previous restaurant management experience is preferred; strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 25000 - 42000 £ per year.
Shift Manager
Salary: £12.82 + Bonus Scheme
Location: NE38 7RW
Want to be part of something incredible? Tim Hortons has an ever‑growing presence in the UK and we need great people like you to join us!!
Are you a natural leader with a passion for food, people, and world‑class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day‑to‑day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick‑service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever‑growing presence in the UK, and we have exciting plans to expand over the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
What You’ll Do
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back‑of‑house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those juicy operational bits
What We’re Looking For
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands‑on, can‑do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast‑paced? You thrive in it!
- Excellent communication and leadership skills
SO…WHAT’S IN IT FOR YOU?
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discount
- Opportunities to grow with a fun, expanding team
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- If you’re ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Sales and Business Development
Industries
- Restaurants
Referrals increase your chances of interviewing at Tim Hortons UK & Ireland Ltd. by 2x.
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Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses in interviews and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. Being able to discuss specific situations where you excelled in these areas will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for coffee and the food service industry. Share your knowledge about popular products and trends in the market during your interview to show that you are not just looking for any job, but are excited about this particular opportunity.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles or responsibilities you've had, as this position requires strong management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific experiences that demonstrate your skills in managing staff and ensuring customer satisfaction.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, flexibility, and the ability to work under pressure. Use examples from your past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
As a Restaurant Shift/Floor Manager, customer satisfaction is key. Be prepared to share examples of how you've gone above and beyond for customers in your previous roles. This will demonstrate your commitment to putting customers first.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, especially in fast-paced environments. Discuss how you motivate staff, handle conflicts, and create a positive work atmosphere. Tim Hortons values strong leadership, so make sure to showcase your abilities.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the restaurant industry, such as sales figures and customer feedback. Being able to discuss how you can drive sales and improve operational efficiency will impress the interviewers.
✨Be Flexible and Adaptable
The role requires working various shifts, so express your willingness to be flexible with your schedule. Share experiences where you've successfully adapted to changing circumstances or demands in your previous jobs.
