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For Companies At a Glance
- Tasks: Lead the store team to deliver exceptional customer service and maximise profits.
- Company: Bestway Group is a thriving multinational business with a diverse portfolio and strong community ties.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Join a dynamic team, make an impact, and develop your leadership skills in a vibrant retail setting.
- Qualifications: Strong communication skills, team management experience, and a passion for customer service are essential.
- Other info: Bestway values diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Job Description
Contract Type: Perm
Working Hours : 40hrs
We have an exciting opportunity for an Assistant Store Manager to join our Team. If you are passionate about leadership and customer service, we would love to hear from you!
As the Assistant Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas.
With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways or working and take pride in being the ambassador for Bestway standards of practice.
About Bestway
Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.
Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East
Your main responsibilities:
- Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
- Present the store in-line with the company brand standards guidelines
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Build relationships with the local community to develop a positive representation of the brand
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Identify opportunities to improve store performance and support activities to generate additional business
- Help deliver action plans to develop and improve store performance
- Ensure store control guidelines are followed by all team members
- Manage all controllable costs, with a particular focus on people costs
- Encourage, plan and lead team participation in all promotional activity
The Ideal Candidate
- Excellent communication skills
- High personal and professional standards
- Strong decision-making skills, and a sense of responsibility
- Experience of delivering a compliant environment through adherence to processes and procedures
- Experience in effectively managing and motivating a team
- The ability to effectively delegate tasks and activities
- The ability to work under pressure and deal with challenging situations professionally
- The ability to manage a diverse range of activities – to prioritise and multitask
- Sound business awareness, with the ability to comprehend and respond to business reports
Work Location: In person
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.
If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Assistant Manager (40 hours) employer: Bestway Retail
Contact Detail:
Bestway Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (40 hours)
✨Tip Number 1
Familiarise yourself with Bestway's brand values and customer service standards. Understanding their ethos will help you demonstrate how your leadership style aligns with their expectations during any discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed a team in the past. Highlight your ability to motivate others and improve store performance, as these are key aspects of the Assistant Manager role.
✨Tip Number 3
Network with current or former employees of Bestway Retail if possible. They can provide valuable insights into the company culture and what it takes to succeed in the Assistant Manager position.
✨Tip Number 4
Showcase your adaptability by discussing how you've embraced new innovations in previous roles. Bestway values individuals who can adapt to changing environments, so be ready to share relevant experiences.
We think you need these skills to ace Assistant Manager (40 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use keywords from the job description, such as 'leadership', 'communication skills', and 'team motivation' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leadership and customer service. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to drive store performance and manage costs effectively. For example, mention any sales targets you exceeded or successful promotional activities you led.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Bestway Retail
✨Show Your Leadership Skills
As an Assistant Manager, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you've motivated and developed team members in the past.
✨Demonstrate Customer Service Passion
Bestway Retail values outstanding customer service. Share specific examples of how you've gone above and beyond to enhance the customer experience in your previous roles.
✨Understand the Brand
Familiarise yourself with Bestway's brand standards and values. During the interview, express how you can embody these standards and contribute to maintaining the brand's reputation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to resolve issues or improve store performance, and be ready to discuss your approach.
