Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in housing services, focusing on customer relations and stakeholder engagement.
- Company: Join Charnwood Borough Council, a vibrant council serving 183,000 residents with diverse services.
- Benefits: Enjoy flexible working, generous leave, professional development, and free parking.
- Why this job: Be part of a supportive culture that values well-being and community impact.
- Qualifications: Excellent customer service skills and relationship-building abilities are essential.
- Other info: We are a Disability Confident Employer and support the Armed Forces Covenant.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to join the Housing Administration Team at Charnwood Borough Council as Team Leader.
We are looking for somebody with excellent customer service skills and the ability to build positive relationships with stakeholders, customers and internal teams. You will be leading a small team at the heart of our housing services including housing options, allocations and private sector standards.
The benefits of working with CBC:
• Agile working for many roles.
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme.
• Free parking.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs
ABOUT THE COUNCIL
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
ABOUT CHARNWOOD
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.
Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.
There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
#J-18808-Ljbffr
Administration Team Leader (Housing) employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader (Housing)
✨Tip Number 1
Familiarise yourself with Charnwood Borough Council's values and services. Understanding their commitment to customer focus and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Housing Administration Team. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your role as a Team Leader.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your ability to foster positive relationships and enhance customer service within your previous roles.
✨Tip Number 4
Research recent developments in housing services and local government initiatives. Being knowledgeable about current trends and challenges in the sector will show your commitment and readiness to contribute effectively to the team.
We think you need these skills to ace Administration Team Leader (Housing)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Administration Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since excellent customer service skills are crucial for this role, provide specific examples in your CV and cover letter that demonstrate your ability to build positive relationships with stakeholders and customers.
Show Leadership Experience: Emphasise any previous leadership or team management experience you have. Discuss how you have successfully led teams, resolved conflicts, or improved team performance in your application.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are specifically interested in working for Charnwood Borough Council and how you can contribute to their values and goals.
How to prepare for a job interview at Charnwood Borough Council
✨Showcase Your Customer Service Skills
As the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and build positive relationships.
✨Demonstrate Leadership Experience
Since you'll be leading a small team, it's crucial to discuss your leadership style and any relevant experience. Share instances where you've motivated a team or managed conflicts effectively to show that you can lead by example.
✨Understand the Council's Values
Familiarise yourself with Charnwood Borough Council's values: Pride in Charnwood, Customer Focused, and Working Together. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team's current challenges, opportunities for professional development, or how success is measured in this position.
