Customer Support Consultant

Who we are:

We’re helping people get the most out of their optimization! We’re on a mission to help people and organizations tackle complex problems and take their optimizations further.

Who we’re looking for:

A self-starter who’s fascinated with new technology, searches for creative approaches to solving problems, and is passionate about delivering high-value solutions to our customers. You’re a tech geek and you love to apply your expertise in modeling, optimization, and simulation to deliver value. You apply an ownership mindset to everything you do, and you live, eat, and breathe teamwork and collaboration!

What you’ll do:

• Provide a customer focused service based on supporting a resolution both via calls and email, in a professional and timely manner and in line with company procedures/standards.
• Manage the ticketing process to ensure that customer queries and feedback are effectively handled within company KPIs and standards
• Achieve set targets and goals to maximize the customer experience and service provided by the Company
• Assist in coordinating operations and engineering teams in order to identify errors and anomalies
• Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
• Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.

What you’ll need:

• Proven experience creating and delivering technically sound and competitive solutions to meet customer business objectives
• Problem-solving mindset that can be applied to both known and unknown issues
• Demonstrated ability to quickly learn complex skills and apply knowledge to customer solutions
• Knowledge of optimization and simulation using software solutions
• Database skills and the ability to analyze and manipulate large data sets
• Python programming skills a plus
• Previous supply chain design experience desired
• Previous optimization/simulation consulting experience desired
• Bachelor’s degree or equivalent in technology or equivalent combination of education and experience

About Optilogic:

At Optilogic we believe that optimization is not just a science, it\’s an art too. You don’t just need a solver that can run an optimization, you need to know what problems to optimize, and a great environment to build your models.

We all know that the right tool makes the job so much easier. Atlas is purpose-built for modelers so you can focus on the important things…building your model!

We also know that we can always do better when working together. We are committed to helping you along your optimization journey in any way that we can, whether that is working with you on your most intricate models or lending our expertise to discover how to tackle your most complex problems.

We are committed to building an inclusive and diverse team. Optilogic is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.