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- Tasks: Manage operations performance and compliance, driving improvements for customer satisfaction.
- Company: Ricoh is a global tech leader transforming communications through innovative digital services.
- Benefits: Enjoy flexible hybrid working, competitive salary, wellness schemes, and career development opportunities.
- Why this job: Join a diverse team focused on sustainability and making a positive impact in the workplace.
- Qualifications: Strong analytical skills, operational experience, and excellent communication abilities are essential.
- Other info: Ricoh values inclusion and offers employee-led groups for diverse identities.
The predicted salary is between 36000 - 60000 £ per year.
Ricoh UK Northamptonshire, England, United Kingdom
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Ricoh UK Northamptonshire, England, United Kingdom
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We are actively building diverse teams and welcome applications from everyone
Role: Operations Performance Manager – SCM
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, pension, benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
To manage Operations procedural governance through operational and SHARE process compliance, including outsourced contract performance reporting, legislative compliance with legalities and commercial governance. Driving operational decision making and performances via specialist SME knowledge of a dedicated area within Operations. This providing specialist support to the Senior Operations Management Team up to UK board level and the business through cost and contract performance measurements and visibility.
- To ensure Operations performance measurements are interrogated and reported within agreed timescales
- Through strategic planning continually develop standard daily and monthly reporting for Operations combining report production with improving the customer experience.
- To propose and implement operational and strategic improvements to enhance customer satisfaction, internal cost control and Management Information.
- To undertake relevant bench marking with both European subsidiaries and external organisations in order to establish Operational best practice.
- To provide the input for KPI reporting highlighting areas for improvement and with recommendations for corrective actions.
- To propose, monitor and influence the Operations budget to meet the UK Company financial objectives.
- To communicate the effect of SHARE processes and or system changes which impact or influence the Operations division.
- Transformational Project involvement and leadership to optimise Operational performances
- Develop effective processes for the future operating model, including paperwork flow and contained data, standard reporting, automation of processing and the reduction of manual involvement, to improve efficiency, reduce costs and improve cash flow.
- Provide area specific subject matter expertise to channel and drive business priorities through the Operations division to successful delivery of overall business goals
- Ability to build influential and insightful relationships with internal and external stakeholders that drive positive business activity focused on ensuring compliance, operational excellence and customer satisfaction.
You will ideally have
- Excellent knowledge and experience within an operational environment from order to cash
- Strong analytical and numeracy skills
- Excellent knowledge of data and its significance to business operations; good understanding of data and experience of understanding process flows and generating recommendations
- Experience of working in a Supply Chain Environment
- Good time management, organisational & delegation skills
- Advanced PC skills – will require exceptional Excel skills to manage key reporting requirements
- Strong communication and presentation skills to all levels
- Ability to establish and nurture relationships of trust with key business stakeholders
- Customer focused – understanding of customer requirements
- Able to operate across multiple processes and departments
- Able to manage bespoke Excel reporting and/or tools based on source data from SHARE including full version control & checking and based on user input.
- Self-starting problem solver
- Excellent ambassador of change
- Financial & Commercial awareness
- Strong negotiation skills
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Life at Ricoh:
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN\’s 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Research, Analyst, and Information Technology
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Industries
IT Services and IT Consulting
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Operations Performance Manager - SCM employer: Ricoh UK
Contact Detail:
Ricoh UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Performance Manager - SCM
✨Tip Number 1
Familiarise yourself with Ricoh's core values and sustainability initiatives. Understanding their commitment to innovation and environmental responsibility can help you align your responses during interviews, showcasing how your personal values match the company's ethos.
✨Tip Number 2
Network with current or former employees of Ricoh, especially those in operations or supply chain roles. They can provide valuable insights into the company culture and expectations for the Operations Performance Manager position, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational improvements in previous roles. Highlighting your analytical skills and experience in managing performance metrics will demonstrate your capability to meet the demands of this role.
✨Tip Number 4
Stay updated on industry trends related to supply chain management and operational excellence. Being knowledgeable about current challenges and innovations in the field will allow you to engage in meaningful conversations during interviews and show your proactive approach.
We think you need these skills to ace Operations Performance Manager - SCM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and supply chain environments. Use specific examples that demonstrate your analytical skills and ability to drive performance improvements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Ricoh UK. Mention how your values align with their commitment to sustainability and operational excellence. Be sure to include specific achievements that showcase your problem-solving abilities.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as advanced Excel proficiency, strong communication skills, and experience with KPI reporting. Provide concrete examples of how you've successfully used these skills in previous roles.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Ricoh's business model and their focus on innovative digital services. Mention any familiarity you have with their products or services, and how you can contribute to their goals of improving customer satisfaction and operational efficiency.
How to prepare for a job interview at Ricoh UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of the Operations Performance Manager role. Familiarise yourself with key terms like operational governance, performance reporting, and customer satisfaction metrics. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Given the emphasis on data analysis in this role, be prepared to discuss your experience with data interpretation and reporting. Bring examples of how you've used data to drive operational improvements or decision-making in previous positions. Highlight your advanced Excel skills as well.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific situations where you successfully implemented changes or improved processes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Stakeholder Management
The ability to build relationships with internal and external stakeholders is crucial for this role. Prepare to discuss how you've effectively communicated and collaborated with various teams in the past. Share examples that illustrate your negotiation skills and customer-focused approach.
