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For Companies At a Glance
- Tasks: Lead store teams, ensuring exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while growing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership, and commercially minded.
- Other info: Genuine career prospects in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Team Leader role at Card Factory
About The Job
Location: Ilkeston
Contracted Hours Available: 10
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Referrals increase your chances of interviewing at Card Factory by 2x
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Research the latest trends in the retail industry, especially those related to greeting cards and gifts. Being knowledgeable about current market dynamics can set you apart as a commercially minded candidate.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations for the Team Leader role, which can help you tailor your approach.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer experience or resolve issues effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you want to join Card Factory and how you can contribute to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards of service.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can use data to drive sales and improve store performance. Show that you understand the importance of commercial growth.
✨Engage with Enthusiasm
During the interview, maintain a positive and forward-thinking attitude. Engage with your interviewers by asking insightful questions about the company culture and team dynamics, showing that you're an enthusiastic team player.
