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For Companies At a Glance
- Tasks: Engage with guests, maintain facilities, supervise pool and gym, and assist with programmes.
- Company: Join a leading hospitality group with 37 hotels across the UK, known for quality service.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and career growth opportunities.
- Why this job: Be part of a vibrant team focused on fitness and customer satisfaction in a fun environment.
- Qualifications: Customer service experience, First Aid certification preferred, and strong communication skills required.
- Other info: Flexible shifts available, including evenings and weekends; perfect for students!
Leisure Club Assistant – Hemel Hempstead
12.21 Per Hour, Occasional Worker
Are you passionate about fitness and wellness?
Join our team as a Leisure Club Assistant, where you\’ll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you\’ll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.
Key Responsibilities
- Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
- Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
- Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
- Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
- Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
- Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
Desired Skills and Qualifications
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
- First Aid Certification: Valid First Aid and CPR certification is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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Leisure Club Assistant - Hemel Hempstead employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant - Hemel Hempstead
✨Tip Number 1
Make sure to showcase your passion for fitness and wellness during any interactions. Whether it's in a casual conversation or during an interview, expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific leisure facilities and programmes offered at our Hemel Hempstead location. This knowledge will not only help you engage with guests but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Highlight any previous experience in customer service roles, especially within leisure or hospitality settings. Be ready to share specific examples of how you've successfully engaged with customers and ensured their satisfaction.
✨Tip Number 4
If you have First Aid and CPR certification, be sure to mention it! This qualification is highly desirable for the role and can give you an edge over other applicants who may not have it.
We think you need these skills to ace Leisure Club Assistant - Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles related to leisure or hospitality. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for fitness and wellness. Mention specific experiences that demonstrate your ability to engage with customers and maintain a safe environment.
Highlight Certifications: If you have a First Aid or CPR certification, make sure to mention it prominently in your application. This is a desirable qualification for the Leisure Club Assistant role.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Mention why you want to work in the leisure industry and how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at Valor Hospitality Europe
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and wellness during the interview. Share any personal experiences or interests related to health and fitness, as this will demonstrate your genuine passion for the role.
✨Highlight Customer Service Skills
Since the role involves a lot of customer engagement, be prepared to discuss your previous customer service experience. Provide examples of how you've successfully handled customer inquiries or resolved issues in past roles.
✨Demonstrate Teamwork Abilities
Emphasise your ability to work well within a team. You might want to share specific instances where you collaborated with colleagues to achieve a common goal, especially in a leisure or hospitality setting.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be ready to discuss relevant protocols and your understanding of them. If you have First Aid certification, mention it and explain how it can benefit the team and guests.
