Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to onboard clients and provide top-notch customer service.
- Company: Fletchers Solicitors is a leading law firm in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Be part of a supportive culture that values your growth and offers diverse opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working after initial training; varied social events and internal progression available.
The predicted salary is between 22932 - 22932 £ per year.
Overview
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis.
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign-up process.
Role
Onboarding Team Member – CN
Salary: £22,932
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis.
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign-up process.
In Return Fletchers Can Offer
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards for winning nominees
Main Responsibilities
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Medical Negligence.
- Understanding and discussing our funding and insurance information.
- Communicate with our legal team where necessary to progress cases.
- Make amendments to our sign up/ medical consent forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
- Any other ad-hoc duties as requested by your Team Leader or Head of Department
- Obtaining Further information from clients regarding their potential claim
- Complete Conflict checks
- Assisting the legal teams to onboard high value cases
Essential Skills And Experience
- Call Centre experience or customer facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail
- Team player
- Microsoft Office
- Exceptional customer service skills
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
More information about us can be found on our website.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC\’s Race at Work charter, and working towards Henpicked\’s Menopause and Menstrual Friendly accreditations.
#J-18808-Ljbffr
Onboarding Team Member - CN (Southport) employer: Fletchers Group
Contact Detail:
Fletchers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - CN (Southport)
✨Tip Number 1
Familiarise yourself with the Medical Negligence claims process. Understanding the basics will not only help you during the onboarding process but also show your commitment to the role and the firm.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre environment. Practice active listening and effective communication techniques to ensure you can build rapport with clients quickly.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel and Word, as you'll need to enter and manage client information accurately. Consider taking a quick online course if you're not already proficient.
✨Tip Number 4
Prepare for a hybrid working environment by demonstrating your ability to work independently and as part of a team. Think of examples from past experiences where you've successfully collaborated or managed tasks remotely.
We think you need these skills to ace Onboarding Team Member - CN (Southport)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onboarding Team Member position. Familiarise yourself with the key tasks such as client communication, onboarding processes, and collaboration with legal teams.
Tailor Your CV: Highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and attention to detail, as these are essential for the role. Use specific examples to demonstrate how you've successfully managed client interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Fletchers Solicitors and how your skills align with their values, particularly in providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Fletchers Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved client issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in handling client information and medical consent forms, emphasise your attention to detail during the interview. You might mention any relevant experiences where your meticulousness made a significant difference.
✨Familiarise Yourself with Medical Negligence Claims
Take some time to research the medical negligence claims process before your interview. Being knowledgeable about this area will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the onboarding process.
