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- Tasks: Convert inquiries into bookings and deliver exceptional customer service.
- Company: Join a leading hotel group with 37 locations across the UK.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Why this job: Be part of a dynamic team that values your growth and achievements.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 20400 - 35400 £ per year.
Conference and Events Sales Agent – Manchester
25,459.20 Per Annum / 12.24 Per Hour, 40 hours per week
Are you a detail-oriented professional with a passion for maximizing revenue and delivering superior customer service? In this role, you\’ll play a crucial part in converting inquiries into bookings, ensuring the accuracy of business records, and driving financial performance through strategic pricing and selling.
Key Responsibilities:
- Maximize Enquiry Conversion: Utilize excellent call handling techniques, thorough product knowledge, and superior customer service to turn inquiries into bookings
- Strategic Pricing: Implement pricing and selling strategies across market segments to achieve financial targets and outperform competitors.
- Competitive Analysis: Keep competitor information up to date and conduct hotel visits as needed to stay ahead in the market.
- Customer Engagement: Conduct appointments and showrounds to showcase the hotel\’s offerings.
- Superior Service Delivery: Consistently deliver outstanding customer service through the Customer Service Programme, Venue Verdict, and BDRC.
- Team Environment: Foster a positive team environment that promotes high morale and commitment.
Qualifications and Skills:
- Strong communication and customer service skills.
- Detail-oriented with the ability to follow processes and procedures accurately.
- Knowledge of revenue management and pricing strategies.
- Ability to analyze market data and competitor information.
- Experience in hotel or hospitality industry preferred.
- Commitment to delivering superior customer service and fostering a positive team environment.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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Conference and Events Sales Agent - Manchester employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Sales Agent - Manchester
✨Tip Number 1
Familiarise yourself with the hotel and hospitality industry, especially in Manchester. Understanding local competitors and market trends will help you speak confidently about strategic pricing and selling strategies during your interview.
✨Tip Number 2
Practice your call handling techniques. Since this role involves converting inquiries into bookings, being able to demonstrate excellent communication skills and customer service during mock calls can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with revenue management and pricing strategies. Think of specific examples where you've successfully maximised revenue or improved customer engagement, as these will be key points of interest for the hiring team.
✨Tip Number 4
Show your enthusiasm for teamwork and a positive work environment. Be ready to share how you've contributed to team morale in previous roles, as this aligns with the company's commitment to fostering a supportive team culture.
We think you need these skills to ace Conference and Events Sales Agent - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and the hospitality industry. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to maximise revenue. Mention specific examples of how you've successfully converted inquiries into bookings in the past.
Showcase Your Skills: In your application, emphasise your strong communication skills and attention to detail. Provide examples of how you've used these skills to analyse market data or implement pricing strategies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Valor Hospitality Europe
✨Showcase Your Customer Service Skills
As a Conference and Events Sales Agent, your ability to deliver superior customer service is crucial. Prepare examples of how you've successfully handled customer inquiries in the past, focusing on your communication skills and problem-solving abilities.
✨Understand Pricing Strategies
Familiarise yourself with basic revenue management and pricing strategies. Be ready to discuss how you would implement these strategies to maximise bookings and outperform competitors, as this will demonstrate your understanding of the role's financial aspects.
✨Research the Competition
Conduct thorough research on competitors in the Manchester area. Be prepared to discuss what sets the hotel apart and how you can leverage this knowledge to enhance sales and customer engagement during the interview.
✨Emphasise Teamwork
This role requires fostering a positive team environment. Think of examples where you've contributed to team morale or collaborated effectively with colleagues, as this will show your commitment to being a team player.
