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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading international energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a competitive salary, flexible working options, 26 days holiday, and a generous benefits package.
- Why this job: Join a diverse team making a real impact in the energy transition while enjoying job variety and independence.
- Qualifications: Must have a valid UK/EU driving licence, relevant meter experience, and strong communication skills.
- Other info: This role offers opportunities for personal development and a commitment to inclusivity.
The predicted salary is between 39451 - 44251 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here\’s what you\’ll be doing
Salary – £39,451 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme , allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here’s what you need to know
- The salary for this role is £39,451. You can earn more through a skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications,and capabilities throughout your career.
At a glance
Get in touch
For more information about the role please contact the recruiter Greg Ellis -gregory.ellis@eonenergy.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and trends in the energy sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the company's mission.
✨Tip Number 2
Network with current or former employees of E.ON, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will showcase your problem-solving skills and customer-centric approach, which are crucial for this role.
✨Tip Number 4
Research E.ON's commitment to sustainability and their initiatives towards net zero. Being able to articulate how your values align with theirs can set you apart as a candidate who is not just looking for a job, but is passionate about making a difference.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Carlisle & Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, focusing on relevant skills such as customer service, communication, and technical expertise with electricity and gas meters. Use specific examples to demonstrate how you've helped customers in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the energy transition to net zero and how you can contribute to this mission. Be sure to include your flexibility and willingness to work in various conditions.
Highlight Relevant Qualifications: Clearly list your qualifications such as MOCOPA, CMA1, and MET2. If you have any additional certifications or training related to customer service or energy efficiency, make sure to mention those as well.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to resolve customer issues effectively. Discuss any experiences where you had to negotiate solutions or plan efficient routes, as these are key responsibilities of the role.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of electricity and gas meters, as well as the installation process for SMART meters. Be prepared to discuss any relevant qualifications you hold, such as MOCOPA, CMA1, or MET2, and how they apply to the role.
✨Emphasise Flexibility and Independence
This role offers a lot of independence and flexibility. Be ready to discuss how you manage your time effectively and plan your routes efficiently, especially in relation to reducing carbon footprints. Share any experiences where you've had to adapt to changing circumstances.
✨Prepare Questions About the Role
Show your enthusiasm for the position by preparing thoughtful questions about the role and the company. Ask about the training process for installing SMART meters, the support available for employees, and how the company fosters a diverse and inclusive work environment.
