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For Companies At a Glance
- Tasks: Engage customers and deliver an amazing shopping experience in a vibrant retail environment.
- Company: White Stuff is a unique fashion brand known for its original prints and community spirit.
- Benefits: Enjoy perks like 50% product discount, quarterly bonuses, and paid volunteer days.
- Why this job: Join a sociable team that values creativity and accountability while making a positive impact.
- Qualifications: Passion for retail and fashion; no prior experience required.
- Other info: Part-time role with weekend availability; perfect for students looking to gain experience.
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Please, note this role is a 4 hours contract and weekend availability may be required.
Who We Are
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurately fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Customer Service
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Industries
Retail Apparel and Fashion
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Host employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and products. Understanding their unique prints and commitment to ethical sourcing will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile in previous roles. Be ready to discuss specific situations where you provided exceptional service or resolved customer issues effectively.
✨Tip Number 3
Engage with the local community and be aware of any events or charity initiatives that White Stuff supports. This knowledge can help you stand out as a candidate who aligns with their values and is genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your availability, especially for weekends, as this role requires flexibility. Being upfront about your schedule can demonstrate your commitment and willingness to meet the job's demands.
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Host at White Stuff. Familiarise yourself with their customer experience pillars: Be Friendly, Be Inspiring, and Be Invaluable.
Tailor Your CV: Highlight your retail and customer service experience in your CV. Use specific examples that demonstrate your passion for fashion and your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention how your values align with White Stuff's commitment to community and ethical sourcing.
Showcase Team Spirit: In your application, emphasise your ability to work well in a team. Provide examples of how you've collaborated with others to achieve common goals in previous roles.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for retail and fashion during the interview. Share any personal experiences or stories that highlight your passion, as this will resonate well with the hiring team at White Stuff.
✨Understand the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Prepare examples of how you have embodied these principles in previous roles, as they are crucial to delivering an amazing customer experience.
✨Demonstrate Team Spirit
White Stuff values teamwork, so be ready to discuss how you thrive in a team environment. Share instances where you supported colleagues or contributed to a positive team dynamic, showcasing your collaborative spirit.
✨Know the Brand and Its Values
Research White Stuff's history, products, and commitment to ethical sourcing and community involvement. Being knowledgeable about the brand will not only impress your interviewers but also help you align your answers with their values.
