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- Tasks: Join us as a Customer Service Agent, ensuring a smooth pre-flight experience for passengers.
- Company: Menzies Aviation has been a key player in global aviation logistics since 1833.
- Benefits: Enjoy a safe working environment, diverse culture, and opportunities for growth.
- Why this job: Be the face of our brand, making travel easier and more enjoyable for customers.
- Qualifications: Must have the right to work in the UK and good communication skills.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Overview – People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
Role Purpose – With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.
What You Will Be Doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
- General lounge functions of welcoming guests and dealing with passengers queries/upgrades.
- Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.
Note: For more detail on the accountabilities of the role, please see the attached job description for further information.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For
- A full 5 year work/unemployment/education history
- Proof of Right To Work in the UK
- Aptitude for working with a variety of information technology.
- Diligent attention to detail
- Criminal Record Check and Airside Security Clearance
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Application Instructions – Is this role ticking all the boxes for you? If so, please click apply now!
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Customer Service Agent employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the aviation industry and customer service standards. Understanding the specific requirements and expectations of Menzies Aviation will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your verbal communication skills. As a Customer Service Agent, you'll need to interact with passengers regularly, so being articulate and friendly is key. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research common customer queries and complaints in the aviation sector. Being prepared with solutions or ways to handle difficult situations can set you apart from other candidates during the interview process.
✨Tip Number 4
Showcase your adaptability and tech-savviness. Since the role involves using various information technology systems, be ready to discuss any relevant experience you have with similar systems or how you quickly learn new technologies.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Agent. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Use specific examples to illustrate your skills in handling customer queries and ensuring satisfaction.
Showcase Communication Skills: Since good verbal communication is essential for this role, make sure to highlight your communication skills in your application. You could mention any relevant training or experiences that showcase your ability to interact effectively with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Menzies Aviation
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their commitment to exceptional customer service will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to demonstrate how you've effectively handled customer queries in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your previous experiences where you successfully resolved issues or improved customer satisfaction.
✨Emphasise Safety and Compliance
Given the role's focus on safety and security, be ready to discuss how you prioritise these aspects in your work. Familiarise yourself with relevant regulations and express your commitment to maintaining high standards.
