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- Tasks: Support life-saving cardiac devices and train healthcare professionals across Northern Ireland.
- Company: Join a leading medical technology company in the Cardiac Rhythm Management space.
- Benefits: Enjoy a full-time role with opportunities for travel and hands-on experience.
- Why this job: Make a real impact in healthcare while building relationships with clinical teams.
- Qualifications: Background in Cardiac Physiology or Biomedical Engineering with 3 years of CRM experience required.
- Other info: High travel demands (50-70%) and occasional on-call support expected.
The predicted salary is between 24000 - 32000 £ per year.
Technical Support Specialist – Cardiac Devices
Technical Support Specialist – Cardiac Devices
5 days ago Be among the first 25 applicants
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Direct message the job poster from Guided Solutions
International Candidate Manager │Medical Devices
We’re looking for a highly motivated Technical Support Specialist to join a leading medical technology company within the Cardiac Rhythm Management (CRM) space. This field-based role offers the opportunity to work hands-on with life-saving cardiac devices, supporting clinical teams across Northern Ireland.
You’ll provide technical expertise during implantations and follow-ups, train healthcare professionals, and act as a key clinical contact across a wide territory. It’s a high-impact role that combines technical knowledge, clinical presence, and customer-facing service.
Key Responsibilities:
- Provide on-site and remote technical support during device implantations and patient follow-up
- Assist with clinical trials, troubleshooting, product configurations, and upgrades
- Deliver product training to internal teams and healthcare professionals
- Build strong relationships with cardiologists, EPs, and clinical teams at key accounts
- Coordinate with sales and product teams to support business development
- Support regional and national events, congresses, and training sessions
- Maintain compliance with reporting processes, documentation, and quality standards
Who We’re Looking For:
- Background in Cardiac Physiology, Biomedical Engineering, or related discipline
- At least 3 years of experience working in CRM, ideally in pacemaker/ICD/CRT clinics or field roles
- Strong knowledge of cardiac anatomy, physiology, and device therapy
- Confident communicator — able to clearly explain complex technical issues to clinical teams
- Comfortable with high travel demands (50–70%) and occasional on-call support
- A proactive, solutions-oriented mindset and excellent organisational skills
- Full UK driver’s license required
Preferred (But Not Essential):
- IBHRE or HRUK certification in cardiac devices or EP
- Experience supporting implantations or working in a Cardiac Cath Lab
- Familiarity with device interrogation, troubleshooting, and data interpretation
This is a fantastic opportunity for a CRM professional who thrives in the field, enjoys building relationships with clinical stakeholders, and wants to make a difference by supporting cutting-edge cardiac technology.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Customer Service
-
Industries
Hospitals and Health Care, Medical Equipment Manufacturing, and Hospitals
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Technical Support Specialist – Cardiac Devices employer: Guided Solutions
Contact Detail:
Guided Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist – Cardiac Devices
✨Tip Number 1
Familiarise yourself with the latest advancements in cardiac devices and technologies. This will not only boost your confidence during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals already working in the cardiac rhythm management space. Attend relevant conferences or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly to clinical teams.
✨Tip Number 4
Research the company’s values and mission, especially regarding patient care and innovation in cardiac technology. Tailoring your conversation to align with their goals can make a strong impression.
We think you need these skills to ace Technical Support Specialist – Cardiac Devices
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cardiac physiology, biomedical engineering, or related fields. Emphasise any hands-on experience with cardiac devices and your ability to communicate complex technical issues clearly.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the impact of cardiac technology on patient care. Mention specific experiences that demonstrate your technical expertise and ability to build relationships with clinical teams.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as troubleshooting, product training, and compliance with quality standards. Use examples from your past roles to illustrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the medical field.
How to prepare for a job interview at Guided Solutions
✨Know Your Cardiac Devices
Make sure you have a solid understanding of the cardiac devices you'll be working with. Brush up on their functionalities, common issues, and troubleshooting techniques. This knowledge will help you answer technical questions confidently.
✨Demonstrate Communication Skills
As a Technical Support Specialist, you'll need to explain complex technical issues to clinical teams. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate potential interview scenarios.
✨Showcase Your Experience
Be prepared to discuss your previous experience in CRM or related fields. Highlight specific instances where you've successfully supported implantations or trained healthcare professionals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Travel and On-Call Questions
Since this role involves significant travel and occasional on-call support, be ready to discuss your flexibility and willingness to meet these demands. Share any relevant experiences that demonstrate your adaptability and commitment to the role.
