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For Companies At a Glance
- Tasks: Join us as a Customer Care Advisor, delivering top-notch service and support to our customers.
- Company: So Energy is a fast-growing, sustainable energy supplier focused on customer satisfaction and innovation.
- Benefits: Enjoy hybrid working, 25 holiday days, mental healthcare sessions, and a personalised learning budget.
- Why this job: Be part of a values-driven culture that empowers you to be your authentic self while making a positive impact.
- Qualifications: Strong communication skills and a passion for customer service are essential; experience is a plus but not required.
- Other info: This role is based in London, requiring two days in the office each week.
The predicted salary is between 22808 - 32131 £ per year.
Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK based applications from candidates who are able to commute to HQ in London, Chiswick 2 times per week.
London, Hybrid (2 days per week in the office)
£28,808
Our Perks
Values-driven culture – we’re really proud of our culture.
Drive your own experience
- Personalised Learning and Development Budget
- Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
Empowering you to be your most authentic self
- 25 Holiday Days + your local bank holidays
- 1 Birthday day – it only happens once a year!
- 3 So Giving Days – spend these days giving back to your chosen cause
- Religious Celebrations Leave
- Mental Healthcare – Sessions with Unmind
- Enhanced Family Leave
So Energy
Who we are
So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (our team members). We’re on the road to a net zero future, supported by our partnership with ESB. We’re customer-centric, tech-led, and passionate about sustainability.
We aim to do the best for our customers, colleagues, and the planet, fostering a workplace that is encouraging, supportive, and growth-oriented. Our six core values are:
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
The Role
Customer Care Advisor at SO ENERGY
Reporting to our Customer Care Team Leader, we’re looking for a Customer Care Advisor.
This role requires someone who thrives in a fast-paced environment, works well in a team, and is passionate about delivering excellent customer service. You should enjoy working towards targets and be motivated by performance bonuses. Strong interpersonal and communication skills are essential for engaging with customers and colleagues. We seek an enthusiastic individual capable of working quickly and efficiently without compromising quality.
Key Responsibilities:
- Customer Experience: Respond promptly to inquiries across channels, build rapport, manage contact from start to finish, and educate on self-service tools.
- Administrative Support: Complete routine tasks accurately, maintain customer records, manage inboxes, and collaborate with team members.
- Payment & Financial Support: Assist with payment plans, process payments, and handle sensitive financial conversations.
- Billing & Data Management: Generate bills, resolve disputes, and ensure data accuracy.
- Complaint Handling: Resolve complaints professionally and escalate issues when necessary.
- Complex Issue Management: Manage technical cases confidently, using knowledge bases and industry standards.
- Collaboration & Learning: Work with other departments, stay updated on policies, and contribute to continuous improvement.
We encourage applicants to share their achievements and personal journey, regardless of qualifications, as experience and passion are valued.
If interested, apply confidently. Our recruitment process includes an online assessment and a virtual selection day.
If you have specific needs or require adjustments, please let us know so we can support you.
Our Values
We seek individuals who align with our values: Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable.
Diversity, Equity, Inclusion & Belonging
We are committed to fostering an inclusive environment that celebrates diversity and promotes belonging. We value your authentic self and strive to embed inclusion into our culture.
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Customer Care Advisor employer: So Energy
Contact Detail:
So Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with So Energy's core values: Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable. During your interactions, whether in interviews or assessments, demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered excellent customer service in the past. Think about situations where you resolved complaints or managed complex issues, as these will showcase your skills relevant to the role.
✨Tip Number 3
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even consider doing mock interviews with friends or family to refine your delivery.
✨Tip Number 4
Research common customer care scenarios and the tools used in the industry. Being knowledgeable about self-service tools and payment processes can give you an edge during the assessment and selection day.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Care Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to thrive in a fast-paced environment and your strong interpersonal skills.
Align with Company Values: So Energy values individuals who are Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
Prepare for Assessments: Since the recruitment process includes an online assessment, practice common customer service scenarios and questions. This will help you feel more confident and prepared when completing the assessment.
How to prepare for a job interview at So Energy
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with So Energy's core values: Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll need strong interpersonal skills. Think of specific instances where you've successfully resolved customer issues or improved customer satisfaction. Highlight these experiences during your interview to demonstrate your capability in delivering excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Practice responding to potential scenarios related to customer complaints or technical issues, showcasing your ability to remain calm and effective under pressure.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, the hybrid working model, or opportunities for personal development. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
