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For Companies At a Glance
- Tasks: Engage with guests, manage reservations, and ensure top-notch service.
- Company: Join Manchester's largest four-star hotel, known for its vibrant atmosphere.
- Benefits: Enjoy discounts, free meals, wellness support, and exciting team activities.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences in a thriving environment.
- Qualifications: Strong communication skills, leadership abilities, and a passion for hospitality are essential.
- Other info: Opportunities for growth and development await you in this fast-paced role.
The predicted salary is between 24000 - 36000 £ per year.
Hello from Manchester Marriott Piccadilly Hotel!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Manchester Marriott Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.
We’ll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 – £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
- Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance
JOB SUMMARY :
A real people person and at ease in building relationships with the hotels high profile guests. The position requires a self-motivator with a positive attitude and an understanding of superior guest satisfaction to ensure the hotel\’s guest are looked after with the highest level of proactive guest service. The Guest Relations Executive will also;
- Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Take and confirm reservations and cancellations.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Contact appropriate individual or department as necessary to resolve guest requests.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Respond to guest reviews on our Guest Voice Platforms.
- Setup and manage service in our M Lounge, during breakfast and evening offerings.
Our most successful Guest Relations Executive is someone who:
- Sophisticated communication skills
- Focused on consistency and standards
- Confidence in public speaking
- Ability to prioritise conflicting needs
- Strong leadership skills
- Strong organisation and multi-tasking skills
- A positive mindset and a genuine passion for working in hospitality
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
For more information…
Visit:https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/
Be Inspired.
Be Empowered.
Be you.
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Guest Relations Executive employer: Edinburgh Marriott Hotel Holyrood
Contact Detail:
Edinburgh Marriott Hotel Holyrood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Familiarise yourself with the Manchester Marriott Piccadilly Hotel and its unique offerings. Understanding the hotel's amenities, services, and local attractions will help you engage confidently with guests and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by practicing how to articulate your thoughts clearly and confidently. Role-playing common guest scenarios with a friend can help you prepare for the types of interactions you'll have as a Guest Relations Executive.
✨Tip Number 3
Network with current or former employees of the Manchester Marriott Piccadilly Hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Demonstrate your passion for hospitality by volunteering or gaining experience in customer service roles. This hands-on experience will not only enhance your resume but also prepare you for the fast-paced environment of a hotel.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to build relationships with guests. Mention specific experiences that demonstrate your communication skills and positive attitude.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use bullet points to clearly outline your achievements and how they relate to guest satisfaction and service excellence.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Edinburgh Marriott Hotel Holyrood
✨Showcase Your People Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. During the interview, share examples of how you've successfully built relationships in previous roles, highlighting your communication skills and positive attitude.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled guest requests or complaints in the past. Show that you can think on your feet and provide solutions that enhance guest satisfaction, which is key for this role.
✨Research the Hotel and Its Services
Familiarise yourself with Manchester Marriott Piccadilly Hotel's amenities and services. This knowledge will not only impress your interviewers but also allow you to answer questions more effectively and demonstrate your genuine interest in the position.
✨Exude Confidence and Positivity
A positive mindset is essential in hospitality. Practice speaking confidently about your experiences and why you're passionate about working in this field. Your enthusiasm can set you apart from other candidates.
