Manager, Product Training London Based arrow_forward

Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders.

We are seeking a passionate and hands-on Manager, Product Training to work closely with our direct customers and channel partners in enabling them to get the most from our product suite through comprehensive and engaging training offerings.

The Manager, Product training will identify and address customer and partner training needs, designing and delivering effective programs to enhance skills and knowledge, and evaluating their effectiveness to drive organizational success.

Cortex is a new brand with an exciting future, but built upon a 9 year legacy of working with major global sports rights holders. This is a great opportunity for an emerging and ambitious person to take this strong foundation and drive growth of a brand with a new vision, and in turn supercharge their career in the sports, media and technology industry.

Key Responsibilities (estimated % of time spent on task)

• Needs Assessment
  • Identify and analyze organizational and individual training needs through various methods like performance reviews, surveys, and discussions with stakeholders such as the Director, Customer Success, Sales Team and Channel Teams
  • Align the needs assessment and resulting plan with overall business objectives, such as revenue growth and customer / partner satisfaction
  • Continually revisit, adapt and refine the needs assessment in reflection of market / customer needs and data-driven, KPI-led, information
• Training Delivery
  • Develop, design, and deliver engaging and effective training programs, including creating training materials, presentations, and online modules
  • Coordinate and deliver training programs, including organizing logistics, managing schedules, and facilitating training sessions
• Relationship Management (Continuous)
  • Build and maintain strong relationships with key stakeholders across our customer and partner base
  • Identify opportunities to grow and expand sales and channel partnership opportunities through training mechanisms
• Sales Enablement and Training (20%)
  • Ensure that partners have the skills and knowledge they need to sell the company\’s products effectively
  • Ensure that there are high quality, established training programs that equip partners with the necessary skills and knowledge
  • Provide sales tools and resources, such as sales collateral, demos, and presentations
  • Ensure partners understand the company\’s products, value proposition, and competitive landscape
• Performance Management and Optimization (30%)
  • Establish metrics and targets to measure training performance and identify areas for improvement
  • Set KPIs and targets for training based on the needs assessment, in conjunction with the Director, Customer Success
  • Monitor and analyze training performance data to identify trends and opportunities, particularly relating to product adoption and end customer usage
  • Implement improvement initiatives to optimize training performance

Candidate Requirements

• Experience
  • Experience in developing training programmes for or within a software business
  • A deep understanding of software training delivering
  • Experience working in a fast-paced, high-growth environment
• Skills
  • A willingness to build a deep knowledge of Cortex products
  • A strong communicator who can nuance delivery to meet particular audience needs
  • An ability to build and maintain relationships with internal and external stakeholders
  • An ability to prioritise on an impact v urgency basis, moving dynamically between projects and workloads with ease
• Personal Attributes
  • Highly motivated and results-driven with a passion for technology, learning and development
  • A passion for the business of sports, media and technology
  • A can-do attitude; a self-starter who wants to drive the company forward
  • Ability to thrive in a dynamic and fast-paced environment
  • Collaborative, open to feedback and willing to learn

Measures of Success

• Reduction in support queries and inbound requests through clear training planning
• Return on Investment (ROI) of training programs and initiatives
• Customer and partner satisfaction and engagement rates in relation to training

Cortex offers a friendly and creative environment in our London office base with the flexibility to also work from home.

• Team – A “one team” approach means we work collaboratively across departments and with our clients and partners, sharing and developing knowledge and skill sets.
• Environment – Dedicated to providing the best working environments for staff. Flexible work hours, hybrid working, recently renovated offices and support in setting up at home spaces.
• Inclusivity – Cortex values diversity as an equal opportunity employer and doesn\’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.
• Progression – Learning, development and career progression are encouraged and facilitated at Cortex, with all roles supplemented with relevant training courses, conferences and internal workshops.
• Connection – Cortex’s expertise and industry connections are unrivalled; senior leaders come from backgrounds in some of the biggest names in sport from Opta to IMG.
• Sport – Being a sports fan is not essential to succeeding at Cortex, but you will be offered the opportunity to experience some of the biggest sporting events in the global calendar.

About Cortex

The Cortex story began in 2015 when CEO Aidan met CTO Ciaran in the innovation laboratories of a university campus outside the youthful, tech-savvy city of Brighton, United Kingdom. Together with the start-up development team, they began to build a solution to a market problem, building technology to create more connected digital ecosystems.

After 9 years developing the product suite in direct partnership with customers, Cortex was launched in 2024 to better serve the digitally diverse sports industry as a quick-to-deploy SaaS platform for data and revenue driven sports marketing.

Cortex products are used by multiple top tier sports organisations and clubs including; Arsenal FC, Formula 1, ECB, the Hundred, Euroleague Basketball, URC, Premiership Rugby, RL Commercial, SA20 and SportFive and well as leading solutions agencies like UNRVLD, Strut Digital, Playfly and Skylark Creative.

Up for the challenge?

This is a rare opportunity to be part of a fast-growing start-up business offering a lot of progression potential, opportunity and personal growth.

Send your CV and something that shows why you’re the perfect person for the job! This can be anything; a supporting email, a video or perhaps a case study of previous work….. the team wants to find out more about you.

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