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- Tasks: Assist in delivering excellent customer service and manage library service points.
- Company: Join the University of Sussex, a leading research institution with a vibrant community.
- Benefits: Enjoy flexible working hours, a cycle to work scheme, and a supportive environment.
- Why this job: Be part of a dynamic team enhancing user experience in a renowned library setting.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others are essential.
- Other info: Part-time role with up to 18.25 hours per week, perfect for students!
The predicted salary is between 20584 - 23200 £ per year.
User Experience Assistant Library Officer Ref: 41062 (Part Time)
Location
Brighton, UK
Hours
Part time hours considered up to a maximum of 18.25 hours (Mornings, Monday – Friday). Requests for flexible working options will be considered (subject to business need).
Grade 4 starting at £25,733 to £29,179 per annum, pro rata if part time. This role is not eligible for sponsorship under the Skilled Worker route.
Contract Type
Permanent
About the role
This is an exciting opportunity to work in the Library’s User Experience team as a User Experience Assistant Library Officer.
In this exciting role you will help us to deliver an excellent customer service by providing information, advice and guidance to users of the Library while working on our service points.
Service points such as the Library Service Desk and online chat provide important channels through which our users can seek support and are a vital part of user experience in the Library.
You will also use library systems to rota colleagues across these multiple service points, assessing potential issues and referring to the User Experience Librarian where necessary.
An important part of this role will be the daily checking and scheduling of the rota to support the User Experience Librarian in the effective day-to-day running of our service points.
You will support the User Experience Librarian to maintain important training and reference documentation for staff working on the service points and ensure procedural updates are delivered to staff in a timely and effective manner.
You will develop and maintain strong working relationships with Library colleagues in order to successfully complete the rota. This will include alerting colleagues to open shifts and co-ordinating cover as required, using established procedures.
About you
We are looking for a dedicated and motivated individual with keen attention to detail, who can demonstrate excellent communication skills, organisational capacity and the interpersonal skills to liaise with colleagues across the Library in order to complete the rota.
You will also be confident communicating with a wide range of customers while working on our service points. Having an interest in helping people and an ability to problem-solve will be crucial.
About our Division
Founded in 1961, the University Library is an important research facility in the UK with exceptional services and internationally significant collections. Today the Library is far more than a building and a collection of printed materials. It plays a central role in the creation, publication, application and preservation of knowledge and research at our thriving University.
As a crucial partner in the University’s learning and research agendas, the Library constantly seeks ways to be as closely connected as possible to the changing nature of the work of Schools to contribute fully to the enrichment of the lives of their students and the advancement of their research.
Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.
Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.
The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.
The University requires that work undertaken for the University is performed in the UK.
Visa Sponsorship Queries: This role is not eligible for sponsorship under the Skilled Worker route.
If you are experiencing any issues using our application portal or if you require adjustments to be made to the selection process, please contact us on (01273) 873743 or recruitmentadministration@sussex.ac.uk to discuss your requirements.
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User Experience Assistant Library Officer Ref: 41062 (Part Time) employer: Brighton and Sussex Medical School
Contact Detail:
Brighton and Sussex Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Assistant Library Officer Ref: 41062 (Part Time)
✨Tip Number 1
Familiarise yourself with the library's services and user experience initiatives. Understanding their current offerings and any recent changes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of the library. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your application and interview.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working in similar roles. This experience will not only enhance your CV but also give you practical examples to discuss during your interview.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to user experience and rota management. Think about potential challenges and how you would address them, as this will show your problem-solving abilities.
We think you need these skills to ace User Experience Assistant Library Officer Ref: 41062 (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the User Experience Assistant Library Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Skills: Emphasise your communication, organisational, and interpersonal skills in your CV and cover letter. Provide examples of how you've successfully liaised with colleagues or provided excellent customer service in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've effectively solved problems or improved processes in a work environment. This is crucial for the role, as it involves addressing user needs and managing service points.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of the Library's mission and how you can contribute to enhancing user experience.
How to prepare for a job interview at Brighton and Sussex Medical School
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a User Experience Assistant Library Officer. Familiarise yourself with the key tasks such as providing customer service, managing rotas, and supporting the User Experience Librarian. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with both colleagues and library users, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in customer service settings. Highlight your ability to adapt your communication based on the audience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to solve problems or handle difficult situations. The interviewers will be looking for your ability to think on your feet and provide solutions, especially when it comes to user experience and service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the role is the right fit for you.
