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For Companies At a Glance
- Tasks: Support users of Citi applications, troubleshoot issues, and ensure smooth operations.
- Company: Join Citi, a global financial institution dedicated to responsible financial services and client growth.
- Benefits: Enjoy hybrid work, generous holidays, private medical insurance, and continuous learning opportunities.
- Why this job: Be part of a dynamic team impacting global finance while developing your tech skills.
- Qualifications: Experience in application support, knowledge of SQL, and strong communication skills required.
- Other info: Citi values diversity and offers a supportive workplace for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Apps Support Intermediate Analyst
Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Apps Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses\’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
What you’ll do
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production.
- perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
- Considers implications of the application of technology to the current environment.
- Analyzes applications to identify risks, vulnerabilities and security issues.
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we\’ll need from you
- Previous experience in application development and/or Application support
- Previous experience in Ab Initio and Database related projects
- Previous experience with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
- Knowledge on IT service process ITIL and have mindset of DevOps & Knowledge on Abinitio, Hadoop and shell scripting is preferred
- Knowledge on Finance accounting domain
- Strong oral and written communication skills.
- Attention to detail troubleshooting Log analysis skills though out application components
- Willing to work flexible hours.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good knowledge of the business and its technology strategy
- Knowledge of issue tracking and reporting using tools
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
What we can offer
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Apps Support Intermediate Analyst employer: Citigroup Inc.
Contact Detail:
Citigroup Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apps Support Intermediate Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and technologies mentioned in the job description, such as Ab Initio, Oracle SQL, and Unix commands. Having hands-on experience or even a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of IT service processes like ITIL and DevOps. Being able to discuss how these methodologies apply to application support can demonstrate your readiness for the role and your commitment to best practices.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Citi, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Apps Support Intermediate Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application development and support. Emphasise your familiarity with tools like Ab Initio, Oracle SQL, and Unix commands, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Citi and how your skills align with their needs. Mention your understanding of financial markets and your ability to communicate effectively with stakeholders.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical thinking and problem-solving abilities. Highlight situations where you successfully resolved complex issues or improved processes.
Highlight Attention to Detail: Since the role requires attention to detail, mention specific instances where your meticulous nature led to successful outcomes. This could include troubleshooting logs or ensuring quality in application releases.
How to prepare for a job interview at Citigroup Inc.
✨Showcase Your Technical Skills
Make sure to highlight your experience with application development and support, especially with tools like Ab Initio, Oracle SQL, and Unix commands. Be prepared to discuss specific projects where you used these skills to solve problems.
✨Demonstrate Analytical Thinking
Since the role requires strong analytical skills, be ready to provide examples of how you've used data analysis tools to identify risks or vulnerabilities in applications. Discuss your approach to troubleshooting and how you make evaluative judgments based on factual information.
✨Communicate Effectively
Developed communication and diplomacy skills are crucial for this role. Practice explaining complex technical concepts in a clear and concise manner, as you'll need to liaise between users and technology teams. Consider preparing a few scenarios where you successfully communicated technical information.
✨Understand the Business Context
Familiarise yourself with the financial markets and products relevant to Citi. Showing that you understand how your role fits into the broader business objectives will demonstrate your commercial awareness and commitment to the company's mission.
