Regulatory Performance & Compliance Coordinator (2656)

AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Would you like to work within a collaborative team where your skills and experience can make a difference?

Do you want to join a company that values its people and champions responsibility in all business areas?

About the role:

We currently have an excellent opportunity for a Regulatory Performance & Compliance Coordinator to join our team based in Exeter. You will join us on a full-time, permanent basis and, in return, will receive a competitive salary plus a great range of benefits.

In this vital role, you will help maintain and improve South West Water’s regulatory performance information, ensuring our drinking water remain compliant with OFWAT standards and our company commitments. You will monitor asset performance, coordinate evidence for compliance, and support accurate and timely regulatory reporting.

You will also play a key part in improving compliance processes, preparing for quarterly performance reviews, and supporting the delivery of key outcomes and performance commitments (ODIs) for AMP7.

What you’ll be doing:

• Maintain and improve regulatory information to support and enhance supply interruptions, leakage, and mains repairs.
• Coordinate the DG2 low pressure register and provide accurate customer information when GSS payments are due.
• Prepare and validate performance data to ensure OFWAT consistency and compliance requirements are met.
• Coordinate project activities related to improving supply interruptions, leakage, and mains repairs performance.
• Liaise between multi-disciplinary teams to ensure robust data collection, documentation, and evidence for compliance.
• Document reporting processes and produce flow charts that show data flows between systems for audit and assurance purposes.
• Raise purchase orders, monitor project spend, and contribute to cost-benefit analysis for improvement projects.
• Resolve compliance and reporting queries effectively, escalating when necessary.
• Contribute actively to group discussions and meetings to support a culture of accountability and continuous improvement.

What we are looking for:

• 5 GCSEs at grade 4 or above (or equivalent) including Maths and English.
• Proficiency with the Microsoft suite, especially strong Excel and Word skills.
• Proven experience working in a multi-disciplinary environment with technical and field-based staff.
• Demonstrated ability to work to deadlines and manage multiple priorities.
• Good background in technical problem-solving and a strong understanding of compliance or regulatory processes.
• Effective organisational skills, excellent attention to detail, and the ability to work on your own initiative.
• Excellent oral and written communication skills and the ability to present performance information clearly.
• Strong report writing skills and the ability to document processes to meet audit requirements.
• Self-motivated and committed to personal development and delivering business results.
• Ability to build rapport quickly and work effectively with stakeholders across the business.

What\’s in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: 11th July 2025

If you are looking for a new challenge, please click apply now to be considered as our Performance and Compliance Reporting Analyst – we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.

Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future – Embrace change. Drive Progress. Own the challenge.

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